I've just had all my listings removed by ebay on the SUSPICION from the Rights owner in the US that I am selling counterfeit stock.
I've only ever purchased my items from the sole authorised importer from Australasia and have approval from them to sell on ebay.
I am flabbergasted that this has occured, although it has happened to most if not all other sellers of the same item.
I have no idea how many of my customers ebay have contacted but my email account is dinging with the sad feeling that all my hard work over the last six months is going down the gurgler with these customers trying to claw back their money through paypal. This could number in the hundreds.
Many of them are selecting the wrong reason for the dispute ie stating they never received the item rather than item is not as described....
I've emailed the rights owner with documentation and evidence of my purchases and cc'd the Australian importer.
I'm responding to all the disputes in paypal as they arrive;
I've notified the importer, my supplier with whom I've dealt with for over 10 years on other products, to inform them that I will be directing all my customers who lodge a claim to call them to verify my stock's authenticity (although the operator I spoke with said she has to wait until her senior manager returns from holidays on Monday);
I've emailed ebay advising them that the accusation is incorrect;
Is there anything I've missed?
Is there anything I don't know?
Any guesses about how this is going to turn out?
