Smee, I honestly have the feeling the seller means that to be applicable to items damaged by the buyer... as in, don't give the quilt to the dog to play with, then send it back to us because you've "changed your mind". That's how I read it, anyway. I have to admit I was still chuckling over "We are relax bedding people, don't work Sat & Sun to keep up our quality of product & services" bit, and might not have read those terms as clearly as I should have.