If you've made an internet purchase through eBay or an online website, etc., but have never received your item, you DO have consumer rights.
eBay Takes Pulse of Sellers through Surveyhttp://blog.auctionbytes.com/cgi-bin/blog/blog.pl?/comments/2009/11/1257906428.html
EBay's plan to be more retailer than auctioneer is one risky bidhttp://www.dailyfinance.com/2009/11/15/massuccis-take-ebays-plan-to-be-more-retailer-than-auctioneer/
Amazon.com Beats eBay for October Unique Visitor Traffichttp://www.auctionbytes.com/cab/abn/y09/m11/i18/s02
eBay Blames Search Outage on Listings Surgehttp://www.auctionbytes.com/cab/cab/abn/y09/m11/i21/s02