If you've made an internet purchase through eBay or an online website, etc., but have never received your item, you DO have consumer rights.
Decoding And Analyzing eBay's Stated (Leaked?) 2010 Marketplace Prioritieshttp://www.istockanalyst.com/article/viewarticle/articleid/4152558
eBay Australia sets up special fund for victims of collapsed online travel companyhttp://www.smartcompany.com.au/internet/20100527-ebay-australia-sets-up-special-fund-for-victims-of-collapses-online-travel-company.html