AT LAST, AN EXPLANATION OF WHAT THE HEADLESS TURKEYS AT EBAY ARE UP TO WITH DSRs
(lifted from the auctionbytes forum)
Well here are the true facts of DSRs:
An account with 947 feedback 100% positive. Gone from a trusted seller to suspended in less than 10 days; every item we sell is mailed international. DSR’s 4.9-4.9-4.9-4.8 No disputes, No claims EVER only 4 neutrals ever and all read positive (not 1 negative ever). We sell around 8-10x more on Amazon with NO drama like this rubbish. Management have totally destroyed eBay. Here is what the goon squad say:
I have reviewed your account and found that your account has been restricted due to high BBE (Bad Buyer Experience) rate in the past 8 weeks. The BBE factors include neutral/negative feedbacks, disputes and 1-2 DSR ratings.
Please be kindly informed that neutral feedbacks also is included as Bad Buyer Experience. [THERE YOU HAVE IT IN PRINT]
For this restriction, eBay is counting BBE rate on the percentage of BBE transaction numbers and the total transaction numbers in the past 8 weeks. The formula of BBE rate is as below:
BBE rate= (BBE transaction numbers in the past 8 weeks / Total transaction numbers in the past 8 weeks) ×100%
Due to our safety and security reason, the minimum requirements of BBE rate cannot be disclosed to you.
But this rate does reflect the general buying satisfaction of your account. In order to maintain eBay as a safe and reputable place to trade, a number of seller accounts with high BBE rate may be restricted or even suspended to minimize their impact on eBay's overall buyer satisfaction, avoid further protential worse performance and make sellers aware of their weak points and focus on improving services to fulfill the ever-increasing buyer expectations.
According to the BBE rate formula above, there are 2 ways to lower the BBE rate and further to lift the restriction:
1. Reduce the BBE transactions records by revising the negative/neutral feedbacks and low DSRs.
2. Enlarge the total transaction volume, by selling out the active items with better communications and faster delivery. [LOL, HOW, WE ARE SUSPENDED, IDIOTS]
Since there is no appeal procedure applying to this restriction, we can't manually review your account. Our system will evaluate your account performance once a week. (Next re-evaluating time will be on Apr 20th). If the performance is improved and qualified enough, the restriction will be removed automatically. If not, your further effort to improving will be needed till next system evaluation.
Thank you for your interest in helping to keep eBay a fun and safe place
to trade!