Author Topic: Help with a paypal "not as described" dispute (Read 24057 times)

Bellagina · « **on:** May 14, 2009, 08:57:52 PM »

Ok.. I got a doozy today!

As you may (or may not) know, I import Tupperware form the USA and onsell. All been going great til today!
This evening I received an email from Paypal , one of my buyers has opened a "significantly not as described" dipute. I will post her allegations below

Found these in cheap shop your selling them as made by tupperware with wording written all over nothing on the item if Can you prove this is tupperware thats fine if not i am Requesting a refund of $8.70 beacause it only worth the difference or will escalate the claim of the full amount and pay pal take the whole amount.

I have begun an email stating that yep, they are real Tupperware ones, as stated on the packaging, but like most of these sorts of items, are not actually made in a Tupperware owned factory. Any suggeestions from you wonderful RT folk?? BTW - check listing 140320678373 - this is another of these items.

debra9275 · « **Reply #1 on:** May 14, 2009, 09:16:27 PM »

Hi Bellagina,

I think the best thing to do would be to refund the buyer the $8.70 then put them on your BBL list. I would rather pay the refund than go through any more angst. Unfair situation I know.

regulus* · « **Reply #2 on:** May 14, 2009, 09:17:09 PM »

Hi Bellagina,

Is there a Tupperware web site you can direct them to which shows the item?

You could ring paypal and ask what you need to do to show paypal it is a tupperware item.

night-hawk-1 · « **Reply #3 on:** May 14, 2009, 09:21:24 PM »

From the little I understand about Tupperware the items have identical markings regardless of what market they are for.

The only difference between Asian, US or any other market is the colours used for the plastic.

Fluffy*Duckee · « **Reply #4 on:** May 14, 2009, 09:24:49 PM »

It is up to you on how you wish to handle it, but another way may be to ask them to return it to you (maybe offer to pay half the return cost) and you will refund it.

I have had buyers want to keep a product, but get a discount on it after they have taken prosession of it and they have said it is not as described to justify this. When I have offered to refund on return, they have suddenly changed their mind and not wanted to send it back because they actually like the product. I had one person tell me the item was their favorite and they wore it every day and couldn't part with it.

Bellagina · « **Reply #5 on:** May 14, 2009, 09:36:56 PM »

Thanks for those suggestions ppl - I have found a link ( for deleted items, that was difficult!) and sent it on, and will ring paypal in the morning.
Buyer had said she was really happy with this item- so I am befuddled.

*CountessA* · « **Reply #6 on:** May 14, 2009, 09:57:57 PM »

Bellagina, is it possible your buyer is thinking in terms of testing the waters with claiming items to be fake?

You've probably done the best thing by passing on the link, and there have been some excellent answers already given. I suppose you could contact the buyer again and state you're perfectly prepared to refund the money and have the item sent back... If you word it along these lines, perhaps?

Dear buyer, I'm so sorry you feel unhappy with the item. I can assure it's a genuine Tupperware piece, and I can of course supply PayPal with the information from Tupperware demonstrating its genuineness. If you do still feel unhappy with your purchase, I have no hesitation in offering you a full refund. Simply return the item to me (you'll need to send it by registered mail) and I will refund the full amount including the return postage. I don't want any of my buyers to feel dissatisfied with the quality of their purchases, and I am sorry you feel in any way dubious about this item which is, as stated, perfectly genuine. Please let me know if you decide to return this item. Yours sincerely, [name]

It's certainly possible that, if your buyer realises you're prepared to back the genuineness of the product but that you have the excellent customer service to offer a refund upon return, she'll realise the dispute is not going to pay off. It sounds to me as though the buyer is trying for a discount after the fact...

*Yibida* · « **Reply #7 on:** May 14, 2009, 10:04:26 PM »

Bellagina.... for two drums of plutonium mark II Illudium nitrate I'll hover above her house with my landing lights on and give her a scare.... that should change her mind ....LOL

Bellagina · « **Reply #8 on:** May 14, 2009, 10:19:49 PM »

LOLOL!

Thanks yibida!
I am awaiting her reply to my email with the link in it.....
next step is a refund on return of item. *sigh*

Now where can I get you those drums of plutowhatchamacallit?? - they may come in handy for another minor irritation in my life!

Bellagina · « **Reply #9 on:** May 14, 2009, 10:21:07 PM »

Oh and thankyou for that beautifully worded email, countess.
That is the next option I am considering!

Bellagina · « **Reply #10 on:** May 14, 2009, 10:38:42 PM »

Ok, Now does anyone have the contact number for paypal??????

*CountessA* · « **Reply #11 on:** May 14, 2009, 10:48:17 PM »

No problem - I've had occasion to call them a few times.

1800-073-263

6.00 a.m. to 10.00 p.m. Monday to Saturday AEST

Have your details ready to identify yourself, as per this page: https://www.paypal.com/au/cgi-bin/webscr?cmd=_contact-phone

And - I'd advise having a cup of coffee handy.

Bellagina · « **Reply #12 on:** May 14, 2009, 10:55:18 PM »

Thanks for that countess, after asking here, I had another hunt through the paypal site and eventually found the number myself.
I was hoping there would be a link from the actual dispute, that I could email my information through to paypal, but I could only find a link to the buyer there.

*sigh*

ah well, I wasn't planning on doing too much tomorrow afternoon anyways.... a few productive hours on the phone to paypal will pass the time!

col52 · « **Reply #13 on:** May 14, 2009, 11:35:25 PM »

I also think the buyer is purely after a discount. Sorry to disagree with anyone but I'm thinking along the lines of what countess said. Ask them to send it back and you'll refund. That's what they would have to do in an escalated Paypal claim anyway!

*Don't refund until you have the item though!

*barny* · « **Reply #14 on:** May 15, 2009, 08:40:04 AM »

Nuke 'em.

*barny* · « **Reply #15 on:** May 15, 2009, 08:41:20 AM »

Or this ..

Then this .. :chainsaw: with the left over bits.

Cheers

*Ubbie Max* · « **Reply #16 on:** May 15, 2009, 08:44:40 AM »

I'm with Yibida & Barny on this one.

I'll lend you the cat Bellagina.

col52 · « **Reply #17 on:** May 15, 2009, 11:19:28 AM »

Quote from: barny on May 15, 2009, 08:40:04 AM

Nuke 'em.

Then take a

Bellagina · « **Reply #18 on:** May 15, 2009, 01:34:01 PM »

Aww thanks fellas! I'm overwhelmed by your expressions of support! :green:

It's all gone well, my highly disjointed and rather rambling email to the buyer has worked - she has closed the dispute. I do think that she knew she would have lost out anyway, once I produced the website link to paypal.
And she saved me an afternoon on the phone!

It was a rude shock though! My first EVER paypal dispute - I guess I have been really lucky.

I do know where I will come for information/help/a shoulder to cry on next time I have a problem!

You Oz RTers are just

amazing!

regulus* · « **Reply #19 on:** May 15, 2009, 04:15:34 PM »

I am glad things worked out for you.

*wheels* · « **Reply #20 on:** May 15, 2009, 04:18:45 PM »

Ahh, so Bella, you're a Tupperware dealer.. Do Tupperware still have a lifetime warranty with free replacements? I have a couple of lids and and thingies that are broken.

*barny* · « **Reply #21 on:** May 15, 2009, 05:01:15 PM »

Wheels....

You're Back..

Cheers

brumbymg · « **Reply #22 on:** May 15, 2009, 09:39:26 PM »

Barny - Wheels probably saw you, Yibida and ubbrd getting together for 'buyer education' and decided to go for a looooooooong ride!

col52 · « **Reply #23 on:** May 15, 2009, 10:57:02 PM »

Quote from: Bellagina on May 15, 2009, 01:34:01 PM

Aww thanks fellas! I'm overwhelmed by your expressions of support! :green:

It's all gone well, my highly disjointed and rather rambling email to the buyer has worked - she has closed the dispute. I do think that she knew she would have lost out anyway, once I produced the website link to paypal.
And she saved me an afternoon on the phone!

It was a rude shock though! My first EVER paypal dispute - I guess I have been really lucky.

I do know where I will come for information/help/a shoulder to cry on next time I have a problem!

You Oz RTers are just amazing!

Ok, good that it worked out. Now, on to payment for services rendered

Payment is required within 14 days, no Paypal thanks.

Bellagina · « **Reply #24 on:** May 15, 2009, 11:40:10 PM »

Quote from: wheels on May 15, 2009, 04:18:45 PM

Ahh, so Bella, you're a Tupperware dealer.. Do Tupperware still have a lifetime warranty with free replacements? I have a couple of lids and and thingies that are broken.

Yep - they most certainly do.
However, as I am not an *authorised consultant *(ahem)...
I'd suggest looking Tupperware up in the phone book and ringing them there! They should then organise for someone to contact you.

I used to do the party plan thing in RL about 10 years ago, it was just a set of odd circumstances and perchances that linked me up with my supplier / consultant in the USA, and started me selling the imported stuff on ebay!

Bellagina · « **Reply #25 on:** May 15, 2009, 11:44:20 PM »

Quote from: col52 on May 15, 2009, 10:57:02 PM

Ok, good that it worked out. Now, on to payment for services rendered
Payment is required within 14 days, no Paypal thanks.

Payment????? Where does it say payment??

I'm just checking the fine print......

...
...
.......
...

Nup- nothing there about payment!

How about just a

and a

Oh and of course

Col!

*barny* · « **Reply #26 on:** May 16, 2009, 10:51:26 AM »

Careful Bella,

Col +

can =

Cheers

col52 · « **Reply #27 on:** May 16, 2009, 04:41:12 PM »

Quote from: Bellagina on May 15, 2009, 11:44:20 PM

Quote from: col52 on May 15, 2009, 10:57:02 PM

Ok, good that it worked out. Now, on to payment for services rendered
Payment is required within 14 days, no Paypal thanks.

Payment????? Where does it say payment??

I'm just checking the fine print......

...
...
.......
...

Nup- nothing there about payment!

How about just a and a and a

Oh and of course Col!

It's written in gnats print :P

col52 · « **Reply #28 on:** May 16, 2009, 04:43:49 PM »

Quote from: barny on May 16, 2009, 10:51:26 AM

Careful Bella,

Col + can =

Cheers

and maybe even a fast recovery from my "chair" affliction, barny

*barny* · « **Reply #29 on:** May 16, 2009, 06:40:51 PM »

No Col,

That

was for you.

Bellagina · « **Reply #30 on:** May 16, 2009, 10:09:58 PM »

oh poor Col. I did hear about your problem.

....

You can tell me, :gossip: how long has it been since you could *ahem* "stand" properly????

they do advertise something that may help you!
I'm sure you have heard the ads!

(what was it now? nasal techniques or something??)

col52 · « **Reply #31 on:** May 16, 2009, 10:18:41 PM »

Quote from: barny on May 16, 2009, 06:40:51 PM

No Col,

That was for you.

Barny, I'd be

col52 · « **Reply #32 on:** May 16, 2009, 10:20:35 PM »

Quote from: Bellagina on May 16, 2009, 10:09:58 PM

oh poor Col. I did hear about your problem. ....

You can tell me, :gossip: how long has it been since you could *ahem* "stand" properly????

they do advertise something that may help you!
I'm sure you have heard the ads!

(what was it now? nasal techniques or something??)

My pole position is quite ok..........though guarana does add a bit of tiger too!

*wheels* · « **Reply #33 on:** May 16, 2009, 10:22:37 PM »

Quote from: col52 on May 16, 2009, 10:20:35 PM

My pole position is quite ok..........though guarana does add a bit of tiger too!

Guarana? Is that made from Guano?

Bellagina · « **Reply #34 on:** May 16, 2009, 10:29:58 PM »

Ewwww wheels!

Well, let's hope that Col knows if it is... imagine taking bird doo doo for "standing" problems

Primaryaim · « **Reply #35 on:** May 16, 2009, 10:33:38 PM »

I have no idea what any of you are talking about ..... and something tells me I dont want to

col52 · « **Reply #36 on:** May 16, 2009, 10:39:19 PM »

Quote from: wheels on May 16, 2009, 10:22:37 PM

Quote from: col52 on May 16, 2009, 10:20:35 PM
My pole position is quite ok..........though guarana does add a bit of tiger too!

Guarana? Is that made from Guano?

It's a tropical berry that grows in the Amazon region.

*wheels* · « **Reply #37 on:** May 16, 2009, 10:39:48 PM »

Prim, we have gone slightly off topic haven't we (I think it even started on another thread and spread over to this one). It's all Barny's fault

col52 · « **Reply #38 on:** May 16, 2009, 10:40:57 PM »

Quote from: wheels on May 16, 2009, 10:39:48 PM

It's all Barny's fault

Yup! It is.

Bellagina · « **Reply #39 on:** May 16, 2009, 10:51:33 PM »

Is it?

I thought it all started with Col trying to charge ME for all the wonderful and FREE advice given by the Oz RTers!

:P

col52 · « **Reply #40 on:** May 16, 2009, 10:57:20 PM »

Quote from: Bellagina on May 16, 2009, 10:51:33 PM

Is it?

I thought it all started with Col trying to charge ME for all the wonderful and FREE advice given by the Oz RTers!

:P

:warrior:

*wheels* · « **Reply #41 on:** May 16, 2009, 11:00:42 PM »

Bella, no, blame Barny

, he started it!

http://www.ozroundtable.com/index.php?topic=405.20

Bellagina · « **Reply #42 on:** May 16, 2009, 11:14:24 PM »

Ahhhhhh! I stand (*ahem*) corrected!

Sowwy

Colly dear.... I won't be mean again.....

( until next time! 8) )

col52 · « **Reply #43 on:** May 16, 2009, 11:25:35 PM »

Quote from: Bellagina on May 16, 2009, 11:14:24 PM

Colly

One of my old bosses used to call me that to annoy me! :warrior:

News:

Author Topic: Help with a paypal "not as described" dispute (Read 24057 times)

debra9275

regulus*

night-hawk-1

Fluffy*Duckee

col52

col52

regulus*

brumbymg

col52

col52

col52

col52

col52

Primaryaim

col52

col52

col52

col52