If you've made an internet purchase through eBay or an online website, etc., but have never received your item, you DO have consumer rights.
eBay Tests New Feedback System in US and Germanyhttp://www.auctionbytes.com/cab/abn/y09/m09/i21/s01
New: Retail PackagingNew: Non-Retail PackagingFactory RefurbishedUsed: ExcellentUsed: GoodUsed: FairDamaged: For parts/as is