« previous next »
Pages: [1]

Author Topic: eBay Australia Cuts Time You Can Lodge A Dispute  (Read 13148 times)

da_ewok

  • Action Group
  • Knight of the RT
  • *****
  • Posts: 1742
    • It Ain't Always My Life!
eBay Australia Cuts Time You Can Lodge A Dispute
« on: May 04, 2009, 06:23:20 PM »
From the end of May, eBay Australia is trimming the time you have to complain if goods don’t match their description from 60 days to 45 days.

Granted, if you did receive goods that didn’t match what you’d seen described online, you probably shouldn’t wait two months to make a complaint. Nonetheless, it still seems a less-than-generous move, especially given that you have to wait 10 days to lodge a complaint anyway.

http://www.lifehacker.com.au/2009/05/ebay-australia-cuts-time-you-can-lodge-a-dispute/
Logged
"I've just been in a bad mood for 40 years"

http://www.marysvillecookbook.com/ $7,800 **Raised as at 22nd March 2013**
Photos by Enigma - Iphone cases too! :D http://www.redbubble.com/people/photosbyenigma

matildasplace

  • Guest
Re: eBay Australia Cuts Time You Can Lodge A Dispute
« Reply #1 on: May 04, 2009, 08:11:52 PM »
I must be a bit silly, I thought it was already 45 days.


Logged

*wheels*

  • Knights of the RT
  • Knight of the RT
  • *****
  • Posts: 8000
Re: eBay Australia Cuts Time You Can Lodge A Dispute
« Reply #2 on: May 04, 2009, 08:17:43 PM »
Hello Tilly and ewok, there is also another thread about this topic

http://www.ozroundtable.com/index.php?topic=305.0


The time limit is currently 60 days (45 days for paypal)

Opening a case
Timeline:   10 to 60 days from when you paid for your item.
Logged

Karen

  • Guest
Re: eBay Australia Cuts Time You Can Lodge A Dispute
« Reply #3 on: May 04, 2009, 08:23:37 PM »
they're just bringing ebay in line with PayPal, which is a good thing I reckon.

Here's the official eBay announcement link

http://www2.ebay.com/aw/au/200905.shtml#2009-05-01102854

Logged

Karen

  • Guest
Re: eBay Australia Cuts Time You Can Lodge A Dispute
« Reply #4 on: May 04, 2009, 08:25:25 PM »
yes I agree, wheels, it was good of eBay to finally match up the times. It was just so silly having different time periods between PayPal and eBay to lodge a dispute.
Logged

matildasplace

  • Guest
Re: eBay Australia Cuts Time You Can Lodge A Dispute
« Reply #5 on: May 04, 2009, 08:36:10 PM »
Quote from: wheels on May 04, 2009, 08:17:43 PM


The time limit is currently 60 days (45 days for paypal)



Ah, ok, well that makes perfect sense to me, seems silly to have one at 60 days when the PP cut off is 45 days, most people pay with paypal anyway.


Logged

*wheels*

  • Knights of the RT
  • Knight of the RT
  • *****
  • Posts: 8000
Re: eBay Australia Cuts Time You Can Lodge A Dispute
« Reply #6 on: May 04, 2009, 08:37:55 PM »
Tilly, have you seen the new Resolution Process where eBay makes the decision about whether your buyer is to be refunded when they make a claim?

<edit> This hasn't been announced for the AU site, but I'm guessing with the other changes it will be here soon.
Logged

matildasplace

  • Guest
Re: eBay Australia Cuts Time You Can Lodge A Dispute
« Reply #7 on: May 04, 2009, 08:48:37 PM »
Can't say I have wheels, I have never had a buyer put in a claim before so don't even know how the old system worked.

Logged

*wheels*

  • Knights of the RT
  • Knight of the RT
  • *****
  • Posts: 8000
Re: eBay Australia Cuts Time You Can Lodge A Dispute
« Reply #8 on: May 04, 2009, 08:50:18 PM »
Logged

matildasplace

  • Guest
Re: eBay Australia Cuts Time You Can Lodge A Dispute
« Reply #9 on: May 04, 2009, 08:51:53 PM »
Quote from: wheels on May 04, 2009, 08:50:18 PM
eBay new Resolution Process FAQs
http://www.auctionbytes.com/cab/cab/abn/y09/m04/i14/s03

Thanks for that Wheels  :)

I will have a read now.
Logged

da_ewok

  • Action Group
  • Knight of the RT
  • *****
  • Posts: 1742
    • It Ain't Always My Life!
Re: eBay Australia Cuts Time You Can Lodge A Dispute
« Reply #10 on: May 04, 2009, 09:15:15 PM »
Logged
"I've just been in a bad mood for 40 years"

http://www.marysvillecookbook.com/ $7,800 **Raised as at 22nd March 2013**
Photos by Enigma - Iphone cases too! :D http://www.redbubble.com/people/photosbyenigma

matildasplace

  • Guest
Re: eBay Australia Cuts Time You Can Lodge A Dispute
« Reply #11 on: May 04, 2009, 09:51:20 PM »
Quote from: wheels on May 04, 2009, 08:50:18 PM
eBay new Resolution Process FAQs
http://www.auctionbytes.com/cab/cab/abn/y09/m04/i14/s03

I have just had a read of it.

Looks great. Anything that installs more faith with the buyer and attract buyers is a good thing to me, I guess its a bit like the old buyer protection.

So this would cover bank deposit and other payment methods too?



Logged

*wheels*

  • Knights of the RT
  • Knight of the RT
  • *****
  • Posts: 8000
Re: eBay Australia Cuts Time You Can Lodge A Dispute
« Reply #12 on: May 04, 2009, 09:59:50 PM »
Quote from: Tilly on May 04, 2009, 09:51:20 PM
So this would cover bank deposit and other payment methods too?

That's what I'm hoping for!
Logged

brumbymg

  • Guest
Re: eBay Australia Cuts Time You Can Lodge A Dispute
« Reply #13 on: May 04, 2009, 10:25:28 PM »
Buyers just have to do what one buyer did last week - put in a SNAD claim for some bits missing from a factory sealed kit.

Seller got it from a B&M close-down in the USA and will have to contact the manufacturer - in the USA.

Hope the buyer understands it won't be resolved in a couple of days.
Logged

brumbymg

  • Guest
Re: eBay Australia Cuts Time You Can Lodge A Dispute
« Reply #14 on: May 04, 2009, 10:26:09 PM »
(The SNAD claim was how they informed the seller)
Logged
Pages: [1]
« previous next »