Wheel, snap!
I'm a buyer. I can't even pretend to be proud of my 100% feedback, though, since even problem buyers can't be negged.
(I hasten to add that I'm not a problem buyer!)
Frangi, what a horribly unfair neg. Col - outrageous. Prim... utterly unbelievable.
Hmm... I do have a neg story from someone I know. I'll change the details slightly.
The seller (let's call him Malcolm) sold a gorgeous antique item of furniture, providing quite a few images (not fuzzy). Buyer (let's call her Bluebell) asked for it to be delivered and paid by bank deposit. From the questions Bluebell had asked, apparently Malcolm suspected she was potential trouble, and I wish he'd asked me about how to cancel unwelcome bids... because there were other bidders on this item. Unfortunately she won.
Malcolm delivered the item - she had a look at it and admired it - all seemed fine and Malcolm was beginning to think he'd misjudged the potential problem.
Not so.
Two days later Bluebell rang to complain that the antique piece had a slight gap where the wood had shrunk. She obviously hadn't noticed this gap at the time of delivery in full sunlight. She asked for a significant reduction. Malcolm thought, "Here we go," and replied - no, sorry, no reduction, but if you're unhappy with the piece, you can return it and I'll refund the item price" (this was $800-$900).
Bluebell said, "You'll have to come and pick it up, and I want the delivery cost refunded too" (something like $20 or $30 for delivery to a suburb about an hour from Malcolm).
Malcolm said, no - the delivery cost isn't refundable since you approved the item. Bluebell's messages became increasingly acrimonious and the little space between the wood panels apparently grew in size from barely discernible to a HUGE HOLE. (When Malcolm was telling me about this, I remembered the story of Snoopy and the thousand-lb gully cat.) Malcolm also said, Yes, fine, I'll drive all the way out to pick up the item, but I will not refund you the delivery cost for the pleasure.
Bluebell finally agreed, and the pickup and refund took place.
The instant Bluebell had her hands on the $800-$900, she opened a dispute for Item Not Received, demanding a full refund.
Malcolm showed records from the bank illustrating he'd refunded.
The dispute was closed.
Bluebell was furious.
The neg was absolute vitriol - I've seen it. I thought Malcolm's response was incredibly mild...!
