Did I really agree to Ebay being able to accuse me of shill bidding?

[Elantra]

Did I really agree to Ebay being able to accuse me of shill bidding,
remove my auctions.
Then refuse to show or prove any details of said shill bids.
Plus restrict my account for 14 days.


Wow, should have read that small print closer.

[*Brum6y*]

All you need is to have something along the lines of 'in eBay's opinion' or at their 'discretion' in the terms and conditions to which you agreed ... and you certainly did give them permission.

I haven't been too clued up on the actual wording of late - but then, as a buyer, that hasn't been particularly crucial.

I'm sure there will be someone who could quote chapter and verse.



(Apologies  -  Off topic)

[Elantra]

Did I really agree to Ebay being able to accuse me of shill bidding,
remove my auctions.
Then refuse to show or prove any details of said shill bids.
Plus restrict my account for 14 days.


Wow, should have read that small print closer.

Now because I'm demanding to know the facts & what evidence they have I get this:-

"Please keep in mind that shill bidding is not only against eBay's rules,
it is an international law that can bring jail time. Shill bidding is
not something you want to mess around with and I would recommend not
doing it again rather then worrying how many times you can bid on your
own item before action is taken."

They still wont tell me how I shill bid.

[*Yibida*]

Did I really agree to Ebay being able to accuse me of shill bidding,
remove my auctions.
Then refuse to show or prove any details of said shill bids.
Plus restrict my account for 14 days.


Wow, should have read that small print closer.

Now because I'm demanding to know the facts & what evidence they have I get this:-

"Please keep in mind that shill bidding is not only against eBay's rules,
it is an international law that can bring jail time. Shill bidding is
not something you want to mess around with and I would recommend not
doing it again rather then worrying how many times you can bid on your
own item before action is taken."

They still wont tell me how I shill bid.

Something smells and it ain't fish... this does not seem like an official Ebay response ? ... who sent this to you ?..

[tellomon]

They still wont tell me how I shill bid.

It's the same with Forum Sanctions, aka Pink Slaps...they never say what ya did wrong, only give ya that canned response. And it SUCKS!

[tellomon]

[*Brum6y*]

One argument I could offer is that if eBay DID disclose how they 'detected' the alleged shill bidding, they would be providing information that could possibly assist in the circumvention of their mechanism.

Unfortunately, eBay is quite safe in handing down this type of decision, since they are hardly at risk from a single seller squarking.  Individuals are often quite ignorable and eBay are masters at playing this card.

[tellomon]

Individuals are often quite ignorable and eBay are masters at playing this card.

http://s146.photobucket.com/albums/r271/rontello/eBay%20nasty%20pix-gifs/?action=view&current=43168.jpg

[Roo]

Did I really agree to Ebay being able to accuse me of shill bidding,
remove my auctions.
Then refuse to show or prove any details of said shill bids.
Plus restrict my account for 14 days.


Wow, should have read that small print closer.

Now because I'm demanding to know the facts & what evidence they have I get this:-

"Please keep in mind that shill bidding is not only against eBay's rules,
it is an international law that can bring jail time. Shill bidding is
not something you want to mess around with and I would recommend not
doing it again rather then worrying how many times you can bid on your
own item before action is taken."

They still wont tell me how I shill bid.

That sure doesn't sound like a normal email from Ebay...unless you have been a little liberal and summarised their verdict.

Try using the Ombudsman wild card....if you haven't actually been shilling...but if you have....shut up and take it like a trooper..lol

[tellomon]

...shut up and take it like a trooper..lol

Yeah, Take Your Lumps!


C):-{=  <" harsh! "<<

[*CountessA*]

Elantra, eBay misses lots of shill-bidding (because their methods are not sophisticated, to be honest), but when they do take action against a member for shill-bidding, it is almost certainly related to IP matching.

Have you purchased something from a seller, and used their computer to give feedback?

Have you sold something and had the buyer use your computer to give feedback?

Has someone in your household inadvertently bid on one of your items? (Or vice-versa?) (This would be accidental shill-bidding.)

Those would be the possible circumstances under which your account would be identified as having been involved in shill-bidding even though you are not guilty, m'lud.

The following is in relation to eBay's identification of shill-bidding without imputing that you have been involved in shill-bidding. (It's just an explanation.)

Let's use the example of Malcolm, a casual seller on eBay. Malcolm has often found that his 99 cent items do not go any higher (with one pathetic bid winning the auction), and he is greatly upset because other similar listings seem to sell at much better prices. He thinks he's figured it out; items that attract bids attract MORE bids. So he sets up a couple of other eBay identities which he plans to use only for bidding on his own items (or for other buying, perhaps). All goes well for a while, until one day eBay suspends his accounts for 1 week and tells him that they know what he's been up to and that it's forbidden.

How did they find out? Malcolm is worried and mystified. Then someone tells him it's because he wasn't using a proxy IP; eBay could tell that his accounts were from the same computer.

Malcolm waits the week, has the suspension lifted, starts selling again. He tries creating another ID but "cloaks" it, using a proxy behind which to hide.

Does this protect him?

No.

He's forgotten about a few things. These include cookies and the need to remain 100% vigilant - NEVER EVER letting the two accounts be linked. Most amateur shill-bidders will be found out... Of course, sellers using shill-bidding "rings" will not be found out, since there is no match between IPs, nor any suspicious cookies. And naturally professional shill-bidding rings by criminal sellers will not be found out, as they are too sophisticated for eBay and have many, many disposable IDs.

Our shill-bidding Malcolm was almost certainly first unmasked by another eBay member reporting him as a possible shill-bidder, and eBay finding that the IP matching confirmed it. (As far as I am aware, eBay does not actually carry out their own spontaneous investigations of eBay accounts, searching for links. They'll only - I believe - carry out the IP matching if a report is made by another member.)


Have I finished my post?

Of course not.

Elantra, if you are innocent of the accusation, contact Consumer Affairs in your state and ask for help on the basis of this impacting on your ability to sell.

[Liisa-Sx]

Elantra,
Firstly we will assume you are innocent unless proven guilty.

I will also echo the concerns of some of the posters here, something does not seem right with that email, check some things first, I have done some searching for possible avenues to persue.

Is there a copy of this in your "my ebay" messages (assuming you have access to them?)

Check the header of the email that arrived in your inbox, was it addressed to your real name? When you hover over the address does it say ebay.. or some unrelated gobbledygook? If so forward it to spoof@Ebay.com.au or Spoof@ebay.com

Do you have any suspected issues with a competitor (Ebay will act on anonymous tips and do not always get it right)

Try Calling them,( it can be done, not easily granted but doable), are you a power seller?) they should have provided you with the other ID that was supposedly shilling against your ID, if not (unusual) ask them who it was.

If your  poitive there has been no inadvertant shill issue on your side, Contact 'live' help talk to them state you feel you might have been compromised, tell them you suspect your account has been accessed without your knowledge, go from there.

Did a family member or friend purchase anything from you?

Was there any other suspicious activity or anything 'odd' on your account prior?

Have you had someone bidding on or winning  a lot of your items recently?

Also did you receive their "shill bidding tutorial" apparently all those accused are sent the tutorial to do.

Do not click on any links in the "alleged" emails from Ebay, do not confirm anything by clicking, to do so log into "my Ebay" ONLY and confirm the email is duplicated there, reply ONLY from "my ebay"
 

Let us know how you get on

Apologies to previous posters if I have 'doubled up' on advice.


PS. Ebay Phone number: 1800 088 741

It is in the Phillipines..However!!! .....................

Mostly you will reach the eBay staff outside of Manila (in Makati?). However, if you call outside of Australian office hours (say after 5.30pm or on weekends), you have a chance of your call being routed to the USA (Salt Lake City).

If you feel like you are chasing yout tail ask to speak to a supervisor, but first ask for their personal ID number, (after getting it say "Is this ID... YOUR personal ID number and repeat it back) for some reason they are more helpful when they can be personally identified.

[Elantra]

Did I really agree to Ebay being able to accuse me of shill bidding,
remove my auctions.
Then refuse to show or prove any details of said shill bids.
Plus restrict my account for 14 days.


Wow, should have read that small print closer.

Now because I'm demanding to know the facts & what evidence they have I get this:-

"Please keep in mind that shill bidding is not only against eBay's rules,
it is an international law that can bring jail time. Shill bidding is
not something you want to mess around with and I would recommend not
doing it again rather then worrying how many times you can bid on your
own item before action is taken."

They still wont tell me how I shill bid.

Something smells and it ain't fish... this does not seem like an official Ebay response ? ... who sent this to you ?..

Oh, it came from Ebay.
Maybe I was a bit demanding trying find out what the Userid  was & how many times it was used to bid on my lot.

[Elantra]

Dear Aaron D

I'm sorry I do not understand why you hide behind:-
"However, due to privacy concerns, I
am not able to disclose proprietary information on the policies and
procedures of eBay investigations and rulings."

This concerns me. My reputation. I have done nothing, I REPEAT NOTHING
WRONG, on this auction. Yet you accuse me of cheating (shill bidding)
but
will not provide me any evidence.
What happened to the presumption of innocence until proven guilty.

If you accuse me of doing wrong, show the evidence, simple, I don't care
who
made the complaint, just show me how I cheated on this auction.
Surely I have the right to know what I have been accused of, & how it came to be so.

Thanks

(Their reply)



Thank you for contacting eBay back about our providing "evidence" of our
findings of your account for shill bidding. I am glad you have given me
the opportunity to address your concerns today.

Thank you for contacting eBay in regard to your restriction. I can
certainly understand your concerns regarding your account restrictions
and would like to help you with your concern. Please understand that
eBay routinely reviews our member’s accounts to protect you, as the
account holder, and the rest of our community.

After review of the details on your account I can confirm that the
action taken was correct and that the restrictions were caused because
we identified that Shill Bidding taking place. Your account was linked
by similar contact information, financial information, and / or Account
behaviour to account: xxxxxxxxxx.

Shill bidding is bidding that artificially increases an item’s price or
desirability. It’s also bidding by people the seller knows—including
family members, roommates, or employees—who could have certain
information about the item that other members aren’t aware of. To make
sure no one gets an unfair advantage and to be compliant with applicable
laws, we don’t allow shill bidding on eBay.

Unfortunately, your account will remain restricted for a period of 14
days as was communicated to you previously on 20th of April.

Furthermore, there is a Shill Bidding Tutorial that you must complete in
order for your account to be returned to active status.

Shill Tutorial: http://pages.ebay.com.au/help/tutorial/sbiddingtutorial/intro.html

We want you to be successful on eBay so in order to avoid similar or
more permanent restrictions in the future, please also observe the
following:
• If people close to you want to buy your item in the future, they
should use a format that doesn’t involve bidding, such as Buy It Now.
• If you have employees, make sure they’re aware of this policy and what
the consequences are for violating it.
• Become familiar with eBay’s Shill Bidding policy by accessing the
following link. http://pages.ebay.com/help/policies/seller-shill-bidding.html

xxxxxxxx, in summary, I have provided you some information in regard to
eBay’s Shill Bidding policy, and also how you can look to avoid similar
restrictions in the future. Again, once the restriction period has
ended and the above listed tutorial is completed, we look forward to
your continued business with eBay. We appreciate your efforts in
helping us ensure a positive buying and selling environment for all of
our eBay community.


Sincerely,
Jill D.

eBay Customer Support

If after this email you receive a survey on my performance, I would like
to ask that you take the time to fill it out. I always like to know how
I am doing and how I can improve. Thank you for choosing eBay.

[Liisa-Sx]

Hmmm, that seems to be correct procedure from Ebay,
If you are still concerned there is an error, they have now given you the ID of the Co accused.

Start by trying to identify the ID.

Do you know the ID at all? Ask friends and family if they have that particular ID or know of it.

Have you had ANY prior dealings with that ID either buying or selling, if not..contact that ID and ask them if they have been similarly notified.

If you are still none the wiser, Do ring Ebay and ask them to check again regarding , location IP, banking details as Ebay claim they are one and the same.

There have been precedents where Ebay have accused of Shill bidding erroneously... not often granted, but it has happened.

Can you provide any details of the transaction concerning this ID? Do you have it in your completed listings and or Ebay sold email to your personal email address, I can do a search on the ID (if you are willing to divulge the full ID name) to obtain more details if you wish.

Keep us posted.

[tellomon]

                   

[Elantra]

It's nothing I can win, is it?
Just makes me feel pizzed off because they say I did. So that's it I did, no further correspondence will be entered into it.

So I'll be another Ebay member who lets them get away with, doing what they want when they want.

But I'm still PIZZED OFF!!!

[Liisa-Sx]

Elantra, at this stage if you are certain you have been wronged and face suspension etc, then you have nothing to lose by pursuing it further, if you follow some of the advice given you may well resolve the situation.

The next step is up to you and ultimately your decision.

[tellomon]

    



                                                                      

[tellomon]

[tellomon]

[*Brum6y*]

It's nothing I can win, is it?
Just makes me feel pizzed off because they say I did. So that's it I did, no further correspondence will be entered into it.

So I'll be another Ebay member who lets them get away with, doing what they want when they want.

But I'm still PIZZED OFF!!!

Elantra, there is no simple way to say this... put on your    and take note!

Your reaction is EXACTLY what eBay would want you to do!!!  Go off, spit the dummy, grizzle to a dozen people that don't matter and end up just wearing it.

It saves them having to spend the time to respond to you.  They would have to really look for the answers they should supply you with and, if there is still any question, be able to support their decision with facts.  This takes time - which costs them money.  It potentially exposes them to fallible practices and fundamentals for decision-making.

Ignoring you is the way they deal with the thousands of complaints and queries I have no doubt they get on a daily basis.  It doesn't take a rocket scientist to realise if they spend half an hour on 1,000 queries, they will need bucketloads of staff to deal with that.  Much better to pretend to be nice then roll out a canned response with a 'thank you for letting us resolve this matter for you' - even though they haven't come within a bull's roar of doing so - and then end the conversation.

What you need to do if you REALLY want to sort this out to your satisfaction is:

1. Polite.  This is a really tough one. Being ignored will get anybody's goat - but if you want to really kill your chances, then go ahead - blow your stack at one of the eBay consultants.  You can bet your boots they will have voice recording and if the matter ever gets to any form of legal significance, eBay will roll out the voice recording of you going off your nut and ask the judge "How are we supposed to rationally discuss a matter with someone like that?"  Ask a legal eagle how damning that is to your credibility.
Lesson is simple .... always, always, always, always, always, always, always, always BE POLITE

2. Persistent.  Very obvious.  If you REALLY want answers, then don't give up until you get the answer you are after.  They will fob you off over and over if they think they can get you to chuck it in ... and if you do, you have just validated their approach!

3. Procedure.  Arrghh!!  This very concept goes against the grain of many on principle!  BUT it is THIS PRINCIPLE which is the fundamental for getting to the end!!!  There are two ways this will happen - either by following the procedure eBay have in place to arrive at either a resolution -OR- a stalemate.  In the former case, you will have your answer.  In the latter case, you can take the matter to the appropriate legal channels and prove eBay's 'procedure' failed.
If you don't follow eBay's 'set' procedure, they can (again) take your failure before a legal authority and show how you did not follow the procedure they have to resolve issues such as that which you have raised.  You will just appear to be a hot-shot who wants to short circuit a procedure that has been defined by a very responsible corporate citizen who has planned to cover all contingencies in an effective and efficient manner.  You might choke on that last bit - but ask a legal eagle how it would been seen in the eyes of the law...!

4. Records. This is the only real weapon you have which is entirely under your control.  KEEP RECORDS of ALL, repeat ALL, calls, emails, conversations, chat sessions ... EVERYTHING.  Note down all Dates, Start Times, End Times, Wait Times, The New York Times, Who - name/ID/title, What, When, How and Why ... the lot!  Be painfully meticulous so that, no matter what eBay may selectively bring up against you, you can put it into full perspective with every little detail.
Have no doubt, eBay will have procedures in place to assemble the same information, only they will present it to their advantage.  Have the full story ready to 'fill in the gaps'.  It is dynamite, especially when you have been accurate - and they can't show you are wrong.


Now the above may sound like the preparation for a legal battle - and if it does turn out to be that, then you are well prepared.  However, it will be a determined, organised effort that will get you to the finish line.


EBay will be more than happy for you to say it's 'all too hard' or 'not worth the time' and give up.  It's the most cost-effective solution.

[*Yibida*]

Good advice from Brums ..... I would suspect if you do not clear your name you will on the " Keep an eye on this one they shill " register .... then the slightest notion on your account of suspect actions whether coincidence or accident or even a guess on Ebrats part may land you in the same situation as now ....  simple ~ if your innocent it would be in your best interests to clear your id ...  you have been given all the guidance you'll need from the knowledgeable members here ... good luck..

[tellomon]

Good on Brums!

Yib: eh..

This is becoming the storyline of a
Blockbuster Motion Picture!!!

C):-{= <" everybody knows that the bad guys always go down "<<

[Elantra]

Thanks for all the information & help.
I have to decide what I want to do. Will do that in the next few days.
But now they want me to give them feed back!!
What,,, tell them what a great job they have done?
Feedback, will depend on what action I decide to do.

[tellomon]

sry.

[Roo]

Thanks for all the information & help.
I have to decide what I want to do. Will do that in the next few days.
But now they want me to give them feed back!!
What,,, tell them what a great job they have done?
Feedback, will depend on what action I decide to do.

Any chance of enlisting the bidder to complain to Ebay as well?

If you were pinged for shilling....the odds are that the buyer was as well.

If they weren't....then Ebay have a lot to answer for.

[tellomon]

eBay.... ANSWER?

Good luck with that!

[Elantra]

Thanks for all the information & help.
I have to decide what I want to do. Will do that in the next few days.
But now they want me to give them feed back!!
What,,, tell them what a great job they have done?
Feedback, will depend on what action I decide to do.

Any chance of enlisting the bidder to complain to Ebay as well?

If you were pinged for shilling....the odds are that the buyer was as well.

If they weren't....then Ebay have a lot to answer for.

Do not know who the bidder is.
There was no buyer as the auction was cancelled two hours before it was due to finish.

[Liisa-Sx]

Elantra I think we meant  contact the 'other ID' that Ebay supplied you with as the Co- shiller that was allegedly (according to ebay) you.. with the same banking details IP address etc.

If you dont recognise the ID as a family member or friend, send them a message, ask them if they have any knowledge of Ebay contacting them and accusing them as well, if they say NO.. ask them what location they are in... (if they are willing to tell you) then go right back to Ebay and state that the so called ID, who is not you has not been sanctioned and tell them the ID location and ask HOW can they accuse you of shilling etc.

As Brumby previously very wisely stated, keep records of everythign, save all emails and messages, get names times etc

[*Brum6y*]

..........But now they want me to give them feed back!!
What,,, tell them what a great job they have done?
Feedback, will depend on what action I decide to do.

If you haven't already done so, feedback on their 'service' is another opportunity for you to be very clear about your intention.

It will be VERY tempting to tell them 'what you think of them' - and that will only lessen your chances of getting an answer.  Why?....
 (1) You will just sound like another bleating sheep ... making a noise, but mindlessly self-interested.  There will be nothing to set you apart from the flock and they are well practiced at ignoring such 'noise'.
 (2) As a part of a 'body of evidence', such a dummy spit will be further evidence of how unreasonable you have been. Another negative reflection on your 'character' - and not helpful.
 (3) You will not have imparted any useful information about their failure to provide in a clear and rational manner.  It might be there, but buried under several layers of dummy spit.  They won't dig through that.

Again, time for the   .

When you provide feedback, distance yourself from the fury within you and step into the 'Professional' mind space.  As a seller, you should be well aware of this approach - stick to the facts, focus on the issues, leave out emotion and write something that the recipient will be able to read and feel their questions have been heard and answers given in such a way that they will be confident in dealing with you.

Now, although we are talking about eBay, this 'professional' approach is the appropriate one to use for ALL communications - including feedback.

So if you have rating scales to mark, do so in true, objective honesty.  If they ask how polite the service agent was - and they were polite - then mark it as such.  If you feel it was a put-on, an insult - something that was so sugar-sweetly sickeningly 'in your face' underneath, DON'T say they were being a smart-a**e about it.  Let the emotion go.

If they then have a comments area, use this to explain why your issues have not been resolved.  Some suggestions in guiding you in this:

 a) Be CONCISE.  I find point form is a good approach and saves a lot of verbage in linking one idea with the next. People don't like reading this stuff - so make it easier for them with fewer words.  The 'Executive Summary' is another approach.

 b) Be CLEAR.  Don't wrap things up in ribbons and bows that have to be worked through. Just make your points very plain to see. Point form also makes it easier to encapsulate separate ideas and make them easier to remember.  (You will notice I do this a bit... )

 c) Be LOGICAL.  This is a part of being clear - and allows you to challenge their 'policies', respectfully. For example, if you do not believe you are guilty of an accusation and you are not given information necessary for you to investigate the situation, then you have no means to address the situation.  You can then add something along the lines of - if the information is supplied and you DO find an issue at your end, then it validates eBay's process and you can do something about it, but if that information shows NO fault on your part, then it shows potential inadequacies in the process that could expose eBay to litigation.  Either way, the outcome would be in eBay's interest.

 d) Be FOCUSSED.  Stay with your main issue. Don't complain about the attitude of an agent (but make notes about it for your RECORDS!) - use the rating scales and minimal comment, otherwise there is the risk that someone at eBay will take THAT as you issue and spend time fixing a problem that really isn't important.  BEWARE - this is a favourite tactic for getting people distracted and wasting their time.  At the end the original problem has either been forgotten or the pursuer has been worn down.  You will then have to start ALL OVER to get eBay's attention, because they will have marked your issue as 'resolved'.  Not only that, but you could get flagged as a 'problem' person, just wasting their time and get the short shrift from then on. Don't give eBay an opportunity to 'change the subject'.

Feedback is no guarantee that you will make progress in your efforts directly with eBay, but if it ever gets to the Ombudsman, for example, you can demonstrate you have done EVERYTHING in your power to resolve the matter - in EVERY part of the process eBay has laid out.

[*Brum6y*]

Another thought to help cope with the mountain of bovine excreta you will (most likely) have to endure is this: SMILE every time you get a non-helpful response from eBay. (As stated before - Keep a full record of the exchange.  Details, times, dates, duration, who, what, when, where, why, transcripts .  .  . e v e r y t h i n g

Why?

Very simple - each and every failure of eBay to resolve the matter adds further to the proof that their process is flawed.  They will hand you the nails to their own coffin - you just have to collect them.

[tellomon]

All very good advice!

I'm using it to slay the Dragons of Nevada.

[*Brum6y*]

That's one thing common with big organisations - they all require some form of structure to operate.  The set of 'rules' designed to ensure this get wrapped up in procedures and you end up with a bureaucracy.

While one bureaucracy may differ from another, they all follow 'procedures' - and you need to be able to penetrate the 'procedural barrier' before you can make progress.  From my observations, the best means to do this is to 'fight fire with fire'.  That is, fight the black and white reams of emotionless print with your own dossier of black and white evidence.

If you have the patience and motivation - and access to the procedures/policies against which you are fighting - you have the advantage.  Trawling through them will yield each of the points upon which they operate and give you specific targets in your arguments.  I believe legal researchers do this all the time - looking for loopholes and/or precedents.


Occasionally, you can come across something so easy to challenge, it will make your hair stand on end.....

I have a personal example that still makes me smile.

A major Australian bank had a policy where 'all faxes were to be photocopied'.  I thought about this for about 2 seconds before I realised such a procedure would have been appropriate when faxes were received on thermal paper - renowned for its image fading properties.  Photocopying onto plain paper preserved the fax.

This policy had not been revised despite the introduction of plain paper fax machines, so - if people were abiding by procedure - copies of received faxes would be made.... for no reason.  But - procedures are procedures!

Step forward with technology ..... I worked with a business unit that had a fax server at the end of the phone lines. NO paper was necessary - just some disk space with a backup for preservation.  (Winfax is one such example of this type of software. I have it on my PC.) Faxes were actioned by accessing the image of the fax pages on a computer screen.  Truly paperless - and the concept worked!

Then ... one day ... I was walking past an office junior who was madly busy photocopying faxes.  In light of the system we had in place, I was puzzled ... so I inquired.  His answer still haunts me....

He was given the job of printing off ALL the faxes and then photocopying them!  This was a double waste of paper!!!  When I asked why, I was referred to the three volume procedures manual.... and there it was.

[*CountessA*]

Feedback, hmmm?

Be honest and detailed. Say exactly what you think. Write all of this down in Word.

Look at what you've written. Read it; re-read it. Change the font to red for all the bits that are emotional.

Change the font to blue for all the bits that are logical.

Add in capitals NEED TO SUPPORT THIS POINT for all the points that are statements without clear factual evidence.

All right; now you've got the wish to shout at them out of the way. You can focus now on conveying the right impression to them.

It is now that you can start again, stating everything you need to say in point form or in concise form. Add short and to-the-point supporting evidence with each point.

Be polite but not sycophantic. Be clear but not over-the-top. Avoid the temptation to have long sentences and long paragraphs (my biggest temptations, I admit!). You can best argue your case by chopping down the information into easily digestible bits.

[tellomon]

Tell them....

       

[Elantra]

Have now filled out the Feedback.
I thank you all for all thoughts, information & idea's.
Have been unemotional, brief, but to the point, have not been rude or nasty.
Also gave permission if they want to contact me they can, which I think they will.
wait & see now.

[*Brum6y*]

Suggestion ..... don't wait too long.

It is not unreasonable to wait a few days in order to allow such feedback to filter through to the appropriate parties (and write this down in your notes as the reason for delaying further approaches) - but do not expect magic.

When its about time you should have expected some reaction (and have received none), make contact again and pursue the matter.

Remember, eBay are happy to ignore you if you are ignorable.... it's cheaper for them.

[Elantra]

Three Emails to Ebay asking for response to my feedback,
all I get back is a polite "It is not our policy  to comment on feedback"

That is after they asked in their 'slanted' feedback quiz if they wished could they get in touch with me?

to which of course I answered yes.

But seeing as to how my 'suspension' is over,
do they need to answer any questions?

No answer from alleged schilling accomplice.