Oz Round Table

The Oz Round Table boards => The Round Table => Topic started by: bnwt on June 25, 2009, 09:50:26 AM

Title: Can You Access Omniture Traffic Data
Post by: bnwt on June 25, 2009, 09:50:26 AM

when you have an eBay store you are provided with traffic data

for the last three days I have not been able to sign in

I called eBay they knew nothing about it

I am presently on hold to Omniture in the US

Title: Re: Can You Access Omniture Traffic Data
Post by: Liisa-Sx on June 25, 2009, 09:58:32 AM

Interesting article here and one of many -

http://www.forbes.com/2009/01/20/omniture-web-analytics-tech-ebiz-cx_ag_0121omniture.html (http://www.forbes.com/2009/01/20/omniture-web-analytics-tech-ebiz-cx_ag_0121omniture.html)

Apparently there have been major latency and data transfer issues with this company for some time.


Also many others are having a similar issue -
Odd ebay knows nothing of this...
http://forums.ebay.com/db2/topic/Technical-Issues/Cant-Sign-In/510110100 (http://forums.ebay.com/db2/topic/Technical-Issues/Cant-Sign-In/510110100)

http://forums.ebay.co.uk/thread.jspa?threadID=1200299105&tstart=0&mod=1245805854739 (http://forums.ebay.co.uk/thread.jspa?threadID=1200299105&tstart=0&mod=1245805854739)

Title: Re: Can You Access Omniture Traffic Data
Post by: bnwt on June 25, 2009, 11:22:33 AM

after being on hold for around 25 minutes I finally go to speak to someone who told me they don't handle eBay issues

the only way to contact the special eBay section is via email (stuff that) ebaystores@omniture.com

Title: Re: Can You Access Omniture Traffic Data
Post by: Liisa-Sx on June 25, 2009, 11:37:26 AM

Well that's not good news at all BNWT..unless you have a few weeks to wait for a reply I guess your going to have to wait this one out :(

Title: Re: Can You Access Omniture Traffic Data
Post by: *CountessA* on June 25, 2009, 11:46:11 AM

Email is a satisfactory way of communicating only when you know a live human being is reading the emails (within a reasonable period of time)...