| • Seller may agree as above and proceed with cancellation request process - buyer may either respond or not (or even refuse the cancellation request, either through error or through a deliberate act) - seller receives a defect. Seller may contact eBay to have the defect removed by showing the buyer's messages indicating that the buyer asked for the cancellation; eBay staff may insist they cannot remove the defect, or say it will be removed (without it actually being removed), or say reassuring nothings about the defect falling off the seller's dashboard after a while, OR (hallelujah for the seller) actually remove the defect. It is rarely a smooth process as I understand it, and may take hours of the seller's time even if it has a positive outcome. |