Guys - chill. You are both right, but eBay have muddied the waters...
(like, is that a surprise..?)Here's my take:
Recent updates to your order
Your item(s) has been marked as shipped.
Interesting how eBay note that the order update indicates that the item has been
marked as shipped. This is, technically, absolutely correct.
Shipped on Nov-14-09
... but then go on to say it was
actually shipped on that date - WHICH IS ABSOLUTELY WRONG. EBay are the kings of simplification and assumption, traits that bear no comprehension with how the real world actually operates. As a result, we get communications issued based on people using the eBay facilities EXACTLY how eBay thinks they should be used. Idealistic and arrogant.
This could be because eBay would only notify you of the shipping date when the seller has enterred the "shipped" icon in "My eBay"... And they may have done that several days after the actual posting..
Thus.. Not eBay's fault.
Cheers
There are two parts to this issue. One is
when the seller updates the information and, on that Barny, you are absolutely correct - not eBay's fault.
However, the other part of it is that eBay makes a
simplified assumption about that information and notifies the buyer,
using the information INCORRECTLY (surely they wouldn't do that......? As if.).
That is the cause of the problem here and that
IS ebay's fault.
The date captured is the date the details were updated - NOT the date the item was shipped. EBay has made the assumption that the details will be updated the same day as items are shipped. Not all sellers are going to conform all the time.
If eBay really want to be accurate, then they should have a "date shipped" field. They can default this to the current date, but it would allow correct communication!
It is regrettable, but all too often, eBay do this to the chagrin of sellers and buyers across a whole range of facilities - and lately they are going even further by making business decisions about 'payment reminders' and such, over which sellers have no say or control.
This goes past the point of inept.
This is WAY past the concept of a venue...
EBay is acting as a representative of the seller - no, more correctly, eBay is acting as if they ARE the seller. (In my opinion, it is only a matter of time before this will lead to a buyer taking up legal issue with a seller who is able to take it to court. Since EBay have nailed themselves up directly in the firing line, they are going to need some pretty fancy footwork to NOT come out with a bloodied nose.)
I am curious as to how many sellers out there that have actually agreed to this, but I don't know of any.
