A brief history:
Fitness & Leisure Store Pty Ltd, Williamstown, Vic, trading on eBay as seller ID: leisureimports
seller of Lounge and Bedroom Furniture, Sports & Fitness Equipment, Outdoor Living Furniture
eBay Powerseller "one of the Pillars of the eBay Community"
Feedback approx 9,500, over 99.0% postitive, at time of our purchase
Feedback at time of NARU, mid Oct 2008
http://toolhaus.org/cgi-bin/negs?User=leisureimports&Dirn=Received+byOur purchase: bid 2/7, paid in full 5/7. Pre-order, with delivery due 6-8 weeks.
Did not know that delivery times were not as per eBay guidelines. eBay rely totally on members' reports to remove listings that breach this policy.
Original delivery due mid - late August
Several phone calls and emails to seller - kept getting different (plausible) reasons why delivery was held up.
End of Sep, phoned seller yet again and was told would be delivered mid October
14 October, phoned seller, told lounge was landing on dock on 19 Oct and would be delivered by end of week
21 October, tried to phone seller. Shop shut, seller disappeared, eBay ID made NARU (17 October)
Started trying to find another contact for the seller. Googled eBay name and found the RT!
Did some digging and found direct links to another eBay ID and an online store. Contacted seller's family.
Contacted Consumer Affairs who handle Fair Trading matters in Vic. Contacted Police.
End of October, seller phoned (surprised that we had found his info) and promised refund end of November. No refund received, surprise, surprise!
Lodged complaint with Consumer Affairs. They were unable to help as we do not have a current address for seller. Lodged complaint with Police. Investigation ongoing.