I'm wondering whether to initiate a chargeback regarding a purchase I made recently. I've been looking (on behalf of a friend of a relative) for a French film on DVD called Monsieur Batignole. Because this person doesn't speak French, it was important to ensure the DVD had English subtitles.
It's been a bit of a comedy of errors! I found it on Amazon.fr, had it sent, and to my dismay discovered that it did NOT have English subtitles in spite of the listing specifying it did. The seller suggested I return it for a refund, but when I asked whether the refund would include return postage, seller went silent... I heaved a sigh, decided to keep the film myself since my French is good enough, sent off a final email to the seller telling them that I'd just keep the DVD (no reply to that one either), and then contacted each and every one of the other sellers who were listing under the same EAN.
It's lucky I did. They all replied that, no, the edition they had didn't include subtitles. (They must not have noticed they were listing under the wrong EAN.)
BUT... then I found the title (stating that it had English subtitles) suddenly available (1 copy) on Amazon.uk. Great! - I thought.
I suppose in retrospect I should have seen this coming... It was, again, the non-subtitled version. The seller's reply to my communication was interesting: she said that since the listing said Region 2, and she'd added that it came from France, I should have known it didn't have subtitles. She ended with what I thought was a gratuitous comment to "enjoy my DVD". She indicated that it was my fault.
I replied to her that the EAN under which she listed was for the subtitled edition, which was also released in France and was also Region 2. I pointed out that the listing STATED that there were subtitles. I added that had I wanted a no-subtitled version, I could have purchased it for a fraction of the cost, new.
Oh well. I did actually find the DVD with subtitles, by the way - New Zealand company.
I now have two copies of a DVD I hadn't really wanted myself... and I'm musing over whether I should go through the process of either initiating a chargeback or opening a marketplace dispute with the Amazon.uk seller. My inclination is to sigh and forget about it, and to look for a French-speaking person who wants the DVD so that at least it's not just gathering dust. I don't like giving negative feedback, and will avoid giving it.
Your thoughts?
Caution: I may not act on any ideas posted in reply! It could be that just posting about it will make me feel the therapy of having a bit of a whinge.