Author Topic: Forum was down (Read 78234 times)

*CountessA* · « **on:** January 23, 2010, 04:49:22 PM »

Dear members,

My apologies for the last hour or so of the forum being down. I'm informed that this site is being "seamlessly migrated to our new self-healing cloud infrastructure, Ferrari server. Ferrari server operates off clustered Core i7 Nehalems utilizing Enterprise iSCSI SANs. This means that your sites will be on a fully redundant setup, fault-tolerant against any hardware issues or component failures. In fact, 10 hard drives could die and multiple cloud machines can crash and your sites will still be up and running."

I think perhaps "seamlessly" wasn't quite the right word!

At any rate, after the migration has completed, we should be a great deal more secure from this happening again.

*Ubbie Max* · « **Reply #1 on:** January 23, 2010, 05:23:31 PM »

Struth Countess, I don't understand that language. Reads good though.

*Brum6y* · « **Reply #2 on:** January 27, 2010, 12:44:02 AM »

Put simply - there are multiple computers and multiple disk drives that duplicate everything several times over - and are set up so they keep chugging away happily even if one or two or six of them die. So you will never know if there is a problem.

Your desktop computer is likely to have a RAID controller - which means you can have multiple disk drives that all hold the same information. This is good when that data is critical and a disk drive dies - the other(s) still have the data intact. But since you only have one 'processor', if that fails, you're dead in the water. You'll still have your data safely tucked away, but won't be able to get to it until the 'processor' is fixed or the disks swapped over to a working machine.

That Varieties Gal · « **Reply #3 on:** January 27, 2010, 03:22:14 PM »

Quote from: *Ubbie Max* on January 23, 2010, 05:23:31 PM

Struth ~~Countess~~ brumby , I don't understand that language. Reads good though.

Roo · « **Reply #4 on:** January 27, 2010, 10:37:04 PM »

Was the forum down last night/early morning?

I had trouble getting in after my last post last night...kept getting strange IE messages...lol

I went to bed...lol

*Yibida* · « **Reply #5 on:** January 27, 2010, 10:38:17 PM »

Yep it broke roo...I blame poddy falling asleep at the wheel....LOL

*CountessA* · « **Reply #6 on:** January 27, 2010, 10:50:18 PM »

I received numerous reports that it was down for about five hours. By the time I was up and in front of a computer, it was working - so I will put it down to teething problems with the migration to the new servers.

golden · « **Reply #7 on:** January 27, 2010, 10:57:43 PM »

About 10.50 p.m. til 3.30 a.m.

We all thought

nudge, nudge, invited toooooo many. Anyway we'll blame GR8 fir thut! nearly forgot the (lol)

*Brum6y* · « **Reply #8 on:** January 28, 2010, 10:49:39 AM »

Quote from: Roo on January 27, 2010, 10:37:04 PM

Was the forum down last night/early morning?

I had trouble getting in after my last post last night...kept getting strange IE messages...lol

I went to bed...lol

Yep Roo - it died soon after my post (#2). I thought it exquisitely ironic.

*Yibida* · « **Reply #9 on:** January 29, 2010, 10:01:56 PM »

*CountessA* · « **Reply #10 on:** January 29, 2010, 10:20:29 PM »

The migration to the new servers gave us another hiccup.

The ISP has cached the new DNS information now, and we should be all right from here on in.

My apologies for this very frustrating hiatus.

*Ubbie Max* · « **Reply #11 on:** January 29, 2010, 10:28:06 PM »

Oh. I thought that could have been the problem,

lol. I haven't got a clue what it all means.

Were the migrants at fault. Were they illegals?

What's a tapeworm got to do with it? hold on, a hiatus is a hernia, isn't it?

*CountessA* · « **Reply #12 on:** January 29, 2010, 10:33:06 PM »

I'll try to explain it in every day terms.

The actual address of the website changed, by being moved to another server. Because of that, website browsers couldn't find where it was any longer.

It's equivalent in a way to hopping into a taxi and telling the driver to take you to a particular hotel, only to find when you get there that there's nothing but rubble. You rub your eyes, and insist, "But this is where it was! I've got the address right here on this card!" The taxi driver doesn't know where the hotel is... and only when finally a correct Yellow Pages is released can you find the hotel in its new location.

When the hosting server of the website caches the Domain Name Server information, that's the equivalent of publishing the new information. FINALLY web browsers can access the site again!

*Ubbie Max* · « **Reply #13 on:** January 29, 2010, 10:34:50 PM »

Ah, got it now, thanks Countess.

*CountessA* · « **Reply #14 on:** January 30, 2010, 09:21:47 PM »

Some members have reported continuing problems, which I think may be related to their needing to flush their computer's DNS cache.

There's a page which explains how to do this here.

1. Click onto Start.
2. Click onto Run.
3. Type the following command:
C:\>ipconfig /flushdns
4. You may also need to clear your browser cache (Tools>>Clear Recent History - and make sure you tick "Cache").
5. You may then also need to restart your computer.
6. Then try accessing here again.

Can I ask that anyone who knows of someone having difficulty accessing this site passes on this information, and lets me know whether it's solved the problem?

Thank you.

Roo · « **Reply #15 on:** January 30, 2010, 09:38:28 PM »

I haven't had any problems logging in here....but I have had a few problems with viewing pics.

Anything bigger than a smilie...and I get the pizza box with a red cross!]

Even if I right click/show picture....it still keeps coming up as the pizza box.

Never had this problem before...except occassionally with extra big pics.....so was wondering if I need to change something on my computer to fix this?

*CountessA* · « **Reply #16 on:** January 30, 2010, 09:48:43 PM »

It could possibly be a DNS cache situation, Roo.

This whole migration thing has certainly caused some upheaval...

*CountessA* · « **Reply #17 on:** January 31, 2010, 01:40:13 PM »

Dear members,

I've continued to receive reports that some people are unable to access the forum.

I know this must be very annoying.

I would like to ask those who have had problems to run the following commands (from Start >> Run)

ping ozroundtable.com and traceroute 209.51.141.170

Please contact me with the result.

*Brum6y* · « **Reply #18 on:** February 18, 2010, 10:59:44 PM »

Well - we're back .... I hope.

I first observed this forum as being dead in the water at approximate 05:06 this morning (18/02/2010) - and back now at 22:52 (or maybe a little before then).

I know the Countess has been tearing her hair out with this outage as we were not the only site affected.

Let's hope we don't get a repeat of today - EVER!!

*Ubbie Max* · « **Reply #19 on:** February 18, 2010, 11:08:53 PM »

G'day Brum6y. Ripper we are back. Apparently a number of sites were down, all serviced by the same server, whatever that means. It sounds good though. sounds like I know what I'm talking about (I don't)

*CountessA* · « **Reply #20 on:** February 18, 2010, 11:21:50 PM »

I'm wary about emailing all our members with a notification that we're back up, though - because I still don't know what's actually caused the outage.

I've been informed that the problem was apparently the datacentre - but that was about seven or eight hours ago, and I have not had a more recent update.

It seems to me that the site is still loading more slowly than it should be, so I will wait until I get a definitive answer before rushing in to notify our members.

*smee* · « **Reply #21 on:** February 18, 2010, 11:23:53 PM »

its playing up with replies

*Ubbie Max* · « **Reply #22 on:** February 18, 2010, 11:24:35 PM »

It's loading at normal speed on my computer Countess.

*Ubbie Max* · « **Reply #23 on:** February 18, 2010, 11:26:06 PM »

My post above loaded very quickly. So quick in fact I may hang around & try for the last word.

*smee* · « **Reply #24 on:** February 18, 2010, 11:27:03 PM »

Im getting error reports every post

*CountessA* · « **Reply #25 on:** February 18, 2010, 11:27:43 PM »

The villainous thing just gave me a 500 Internal Server Error as I replied!

I will definitely bide my time before announcing that it's all fixed. I feel terrible - sorry, everyone!

*smee* · « **Reply #26 on:** February 18, 2010, 11:28:28 PM »

then I have no idea if post has gone or not ...it seems to go but returns me to post page as if it hasnt gone

*CountessA* · « **Reply #27 on:** February 18, 2010, 11:29:52 PM »

Ditto, Smee.

mandurahmum · « **Reply #28 on:** February 18, 2010, 11:35:45 PM »

I was locked out all day - but no problems so far

*Yibida* · « **Reply #29 on:** February 18, 2010, 11:39:59 PM »

Countessa and mandurahmum ...I can't see your avatars ? I only see fluff's, smee, ubbs, brumby's, so far... but I think thats the least of the problems...LOL

*Ubbie Max* · « **Reply #30 on:** February 18, 2010, 11:42:25 PM »

For once in my mongrel computers life I'm not having the problems you are all having. Maybe my system is too dumb to know it can have the problems.

*Yibida* · « **Reply #31 on:** February 19, 2010, 09:47:01 AM »

Oh no !...here we go again..freaky Friday glitch !... hand out the tin foil hats !..

*smee* · « **Reply #32 on:** February 19, 2010, 12:39:46 PM »

it keeps going down on me !

*smee* · « **Reply #33 on:** February 19, 2010, 12:40:34 PM »

it keeps going down on me !

*smee* · « **Reply #34 on:** February 19, 2010, 12:41:09 PM »

it keeps going down on me !

HellWest'nCrooked · « **Reply #35 on:** February 19, 2010, 12:46:34 PM »

I would say "Ditto" Smee...but I'm not sure I should...lol

BUT I haven't been able to get into this site for days and this is the only site I have been
having trouble with...wonder if we are back to stay???

Westie

HellWest'nCrooked · « **Reply #36 on:** February 19, 2010, 12:47:28 PM »

I would say "Ditto" Smee...but I'm not sure I should...lol

BUT I haven't been able to get into this site for days and this is the only site I have been
having trouble with...wonder if we are back to stay???

Westie

*smee* · « **Reply #37 on:** February 19, 2010, 12:49:11 PM »

posted a double yoker Westie .... but a good one ! I see mine is now a triple yoker!!!!!

golden · « **Reply #38 on:** February 19, 2010, 01:03:18 PM »

3 times funnier also!!!

Hi there Westie, did ya spend your "grey nurse"?? ($100)

HellWest'nCrooked · « **Reply #39 on:** February 19, 2010, 01:04:51 PM »

I see mine is now a triple yoker!!!!!

and I thought you were having fun!!

PS still having heaps of trouble here

HellWest'nCrooked · « **Reply #40 on:** February 19, 2010, 01:09:31 PM »

Hello Goldie....no..of course I didn't....
curiosity is getting the better of me..lol
I would post smileys but this site is hardly working as it is..don't want to push my luck.
Westie

*smee* · « **Reply #41 on:** February 19, 2010, 01:11:45 PM »

yes , Westie I think everyone is ..... but typical of IT people .... they say all hundred members here have a problem with their systems rather than admitting that they did something at "home base' to stuff it up and drive everyone bananas .......

just not content to leave well enough alone .... have to keep tinkering with system till they break it !!!

golden · « **Reply #42 on:** February 19, 2010, 01:28:48 PM »

Quote from: HellWest'nCrooked on February 19, 2010, 12:47:28 PM

...wonder if we are back to stay???

Westie

http://www.youtube.com/sugarmanrodriguez#p/c/765D2B7255E0C087/2/1zEz9vPtF8s

*CountessA* · « **Reply #43 on:** February 19, 2010, 01:48:01 PM »

Okay - I've had the latest update from the server's technical support.

Quote

Hello Ingrid,

First of all let me start off with an apology. Our engineers at the DC have been working tirelessly for the past 24 hours to bring back the server online. We are extremely sorry for this catastrophe. Everything will be up by this evening. We would like to provide 3 months of free service in compensation for this extended downtime. Please send a ticket to billing once your sites are back online. Thank you for your loyalty and we assure you we are doing everything we can to bring everything back up as soon as possible.

--------------------------------------------------------
Best Regards,
[...] Senior Systems Administrator

I am going to email all members with an apology and ask for their patience a little longer. You can still post here in the meantime, but there may well be intermittent problems. At least half of the sites on the server are still down completely, so as frustrating as it is to find the problems on this forum, we're at least not totally in the dark.

Very, very sorry about this.

golden · « **Reply #44 on:** February 19, 2010, 02:01:44 PM »

Hello Countessa, I don't think any of us need an apology from you. I don't see how any of it could be your fault. We all know that you are doing your utmost to get everything back in order. If it's annoying us, then the assumption is its annoying you alot more....

The admission from the Senior Systems Administrator that it's THEIR fault not yours covers all, IMO.

*Yibida* · « **Reply #45 on:** February 19, 2010, 02:05:19 PM »

Quote from: *Countessa* on February 19, 2010, 01:48:01 PM

Okay - I've had the latest update from the server's technical support.
Quote

Hello Ingrid,

First of all let me start off with an apology. Our engineers at the DC have been working tirelessly for the past 24 hours to bring back the server online. We are extremely sorry for this catastrophe. Everything will be up by this evening. We would like to provide 3 months of free service in compensation for this extended downtime. Please send a ticket to billing once your sites are back online. Thank you for your loyalty and we assure you we are doing everything we can to bring everything back up as soon as possible.

--------------------------------------------------------
Best Regards,
[...] Senior Systems Administrator

I am going to email all members with an apology and ask for their patience a little longer. You can still post here in the meantime, but there may well be intermittent problems. At least half of the sites on the server are still down completely, so as frustrating as it is to find the problems on this forum, we're at least not totally in the dark.

Very, very sorry about this.

3 months of free service ?..... if it were ubb's in this position he'd be asking for 6 dozen pepsi max and 100 kilo of pluto pups for compensation....LOLOL

*Ubbie Max* · « **Reply #46 on:** February 19, 2010, 02:34:29 PM »

Ya got that right Yib. Three months free service is not a scratch on 6 doz Pepsi Max & 100kg of Pluto Pups. I know what I prefer.

Please note Countess. Yib's Pepsi Max & Pups is a much better compensation idea. Let the servers technical support manager know, if you could.

Ta!

mandurahmum · « **Reply #47 on:** February 20, 2010, 02:47:14 AM »

No need to apologise - these things happen - and I blame Smee

*smee* · « **Reply #48 on:** February 20, 2010, 10:39:37 AM »

no doubt about it , it would have been Smee

Bellagina · « **Reply #49 on:** February 20, 2010, 11:17:22 AM »

Well, least I have now worked out it was not my computer causing the problems - but then, I couldn't get into anything much last night. Ebay was down too - at least I couldn't get past the first welcome page??
Annoying, these glitches are......

News:

Author Topic: Forum was down (Read 78234 times)