Oz Round Table
The Oz Round Table boards => The Round Table => | EBAY ANNOUNCEMENTS and Online trade venue announcements | => Topic started by: *wheels* on May 06, 2009, 07:59:33 PM
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***eBay Resolution Centre – change to case lodgement period***
http://www2.ebay.com/aw/au/200905011122282.html
01 May 2009 | 11:26AM EST
From the end of May, buyers will have 45 days to lodge a case via the eBay.com.au Resolution Centre for an item not received or significantly not as described, rather than the current 60 day period.
Buyers will still be encouraged to try and resolve any issue with their seller prior to lodging a case and will also still be required to wait at least 10 days before opening a case.
The ‘find contact information’ function remains available for 90 days following a transaction and allows trading partners to obtain certain contact information about one another to help them communicate and resolve any issues. This tool is available via advanced search.
If a buyer has paid with PayPal they must open a PayPal case within 45 days of paying for the item to be eligible for PayPal Buyer Protection.
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***Get your music with the launch of the eBay.com.au music portal***
http://www2.ebay.com/aw/au/200905041457382.html
04 May 2009 | 02:57PM EST
eBay.com.au and Universal Music Australia have teamed up to bring you the new music portal on eBay.com.au. eBay’s music category portal is an exciting new feature bringing you access to downloadable music, along with access to eBay’s traditional music category items.
You’ll have access to a huge range of music for download at great prices from Universal’s music platform getmusic.com.au – just $1.59 a track and $15.99 for an album and best of all each download is compatible with all MP3 players. Look out for great deals all year round and keep an eye on the announcement board for special offers and promotions.
Already selling in the music category on eBay.com.au?
With the launch of eBay‘s music portal the Music category page has changed. Traditional music category items will now appear alongside the portal linking visitors to getmusic.com.au’s digital downloads.
The inclusion of a link direct to the music category page on the eBay header increases the prominence of all music category items on the site, making it even easier for buyers to get to your items. We believe the ability to access digitally downloaded music via eBay will enhance the buyer experience and keep buyers coming back to eBay.
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***Changes to Customer Service Operations***
http://www2.ebay.com/aw/au/200905061500202.html
06 May 2009 | 03:00PM EST
eBay announced today the consolidation of its North American Customer Services Operations and the planned closure of its Vancouver facility.
The consolidation of eBay’s North American customer service operations is expected to capture efficiencies and facilitate the delivery of new service programs designed to improve the customer experience with eBay.
For Australian buyers and sellers, the closure of the Vancouver customer service facility will mean the transition of support services, including telephone, email and live chat services, to existing facilities in the US and the Philippines by early August.
eBay’s Manila facility, which currently supplies a significant level of email and live chat services to Australian members, will expand its services, and eBay’s US facility in Salt Lake City will increase its services to the Australian market.
eBay is committed to supporting the individuals impacted by the Vancouver closure, and the Canadian facility will be closed for 24 hours to allow staff members time to consider details of the announcement. During this period, email and live chat services will continue to operate, while phone support will be available again from Friday morning, Australian time.
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Does that mean Shane is goneski
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Looks like it. Just when we were getting to know each other better too.
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Gee, now they will have to find someone else to manipulate.
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eBay is committed to supporting the individuals impacted by the Vancouver closure, and the Canadian facility will be closed for 24 hours to allow staff members time to consider details of the announcement.
Sounds like it must have been a shock announcement.
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Typical caring eBay
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***Get your music with the launch of the eBay.com.au music portal***
http://www2.ebay.com/aw/au/200905041457382.html
04 May 2009 | 02:57PM EST
eBay.com.au and Universal Music Australia have teamed up to bring you the new music portal on eBay.com.au. eBay’s music category portal is an exciting new feature bringing you access to downloadable music, along with access to eBay’s traditional music category items.
You’ll have access to a huge range of music for download at great prices from Universal’s music platform getmusic.com.au – just $1.59 a track and $15.99 for an album and best of all each download is compatible with all MP3 players. Look out for great deals all year round and keep an eye on the announcement board for special offers and promotions.
Already selling in the music category on eBay.com.au?
With the launch of eBay‘s music portal the Music category page has changed. Traditional music category items will now appear alongside the portal linking visitors to getmusic.com.au’s digital downloads.
The inclusion of a link direct to the music category page on the eBay header increases the prominence of all music category items on the site, making it even easier for buyers to get to your items. We believe the ability to access digitally downloaded music via eBay will enhance the buyer experience and keep buyers coming back to eBay.
I got an esayers survey about that today & a free download "oh, yippee".
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***Changes to Customer Service Operations***
http://www2.ebay.com/aw/au/200905061500202.html
06 May 2009 | 03:00PM EST
eBay announced today the consolidation of its North American Customer Services Operations and the planned closure of its Vancouver facility.
The consolidation of eBay’s North American customer service operations is expected to capture efficiencies and facilitate the delivery of new service programs designed to improve the customer experience with eBay.
For Australian buyers and sellers, the closure of the Vancouver customer service facility will mean the transition of support services, including telephone, email and live chat services, to existing facilities in the US and the Philippines by early August.
eBay’s Manila facility, which currently supplies a significant level of email and live chat services to Australian members, will expand its services, and eBay’s US facility in Salt Lake City will increase its services to the Australian market.
eBay is committed to supporting the individuals impacted by the Vancouver closure, and the Canadian facility will be closed for 24 hours to allow staff members time to consider details of the announcement. During this period, email and live chat services will continue to operate, while phone support will be available again from Friday morning, Australian time.
:o Another ebay *poof*. :wizdrag:
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geeeezzz... is this more of their disruptive innovations??
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eBay announced today the consolidation of its North American Customer Services Operations ......" we're not happy till your not happy " :banana:
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I have an awful feeling that you're right, Prim - this will affect Shane.
He's certainly been made to cope with a lot; hopefully he'll be okay.
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***New look for Selling Manager & Selling Manager Pro Summary Pages***
25 May 2009 | 09:36AM EST
http://www2.ebay.com/aw/au/200905250934022.html
In June, the summary page for both Selling Manager and Selling Manager Pro will be upgraded with a new look and some additional features.
All the functionality currently offered on the summary page will still be available and any customisations you've already made will be carried over.
Here's an overview of the new features:
Customisable summary page
Every section on the new summary page (e.g. listing activity) has an edit option. This lets you move the sections around, change the colour and customise how your data is displayed.
Shortcuts menu
The Shortcuts menu from My eBay will be added to the Selling Manager and Selling Manager Pro summary page. You can use this section to display the links you use most often.
Account Status
Account Status gives you an overview of your account activity on the summary page. (If you would like to see this section, please go to Page Options in order to select it.)
More data in At a Glance
In the new summary page, At a Glance will show data of your recent sales for the previous 120 days.
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PROMOTION - FOR SELECTED EBAY STORE OWNERS
http://pages.ebay.com.au/promotions/promo_08.html
Fix the price and save
25/05/2009 11:23
Get reduced Fixed Price listings for 5 days only for selected eBay Store owners.
Insertion fees for all fixed price listings from 25-29 May are:
- 40c for Basic Store owners
- 30c for Featured Store owners
- 10c for Anchored Store owners
To qualify for this promotion you must be registered as an eBay Store on 6 May 2009, and maintained an overall 4.4 average DSR rating between 5 April to 6 May 2009.
Hot Tip: this promotion could run again in the next few months. To make sure you're included you must have an eBay Store and register as a business on eBay.com.au by updating your Account Type to 'Business' in your profile.
http://forums.ebay.com.au/topic/Promotions/Fix-The-Price/500110404
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Is there anything left for ebay to "improve" ? (apart from management and their hair brained schemers)
*sigh*
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Col, did you get your Category links sorted out in the new look listings?
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Col, did you get your Category links sorted out in the new look listings?
Thanks for those messages, wheels. I know I should have replied to them but I've had so much catching up to do. Typically, sales rose as I got sick! (better not complain!!!)
I'm not sure what to make of it. When I'm logged in and check listings, the layout is totally different to the one I see when I'm not logged in!
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***Queensland & New South Wales - Trading Advice***
26 May 2009 | 09:21AM EST
http://www2.ebay.com/aw/au/200905260919142.html
As many of you may know, severe storms and floods have hit South East Queensland and Northern New South Wales. Our thoughts and best wishes go out to everyone impacted.
Communication, postage, and other buying and selling activities may be temporarily interrupted by these storms and floods, so we ask that you be patient if you have any trading partners in the affected areas.
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More questions than answers about Store Categories in the new look listings
http://forums.ebay.com.au/topic/Recent-Ebay-News/Store-Categories-Set/500110500
http://pages2.ebay.com.au/InsideSelling
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Now I know why I can't see my own categories! Seems they are trying to hide stores even more, grrrrr
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2009 PeSA Summit - Registration open - earlybird rate only $199!
Want to improve your profitability and eBay sales? Keen to learn new skills and network with other eBay entrepreneurs?
eBay and PayPal are proud to be the primary sponsors of this year's PeSA (Professional eBay Sellers Alliance) Summit.
This packed, two day program is presented by the Professional eBay Sellers Alliance (PeSA) and is this year being held at Australian Technology Park in Sydney on Thursday 13 & Friday 14 August.
You'll get to hear from eBay, PayPal, Australia Post plus industry specialists and insiders. You'll be inspired by the stories of top US and Australian eBay entrepreneurs and will have the chance to network with hundreds of other online retailers. The targeted exhibition will also offer you the chance to learn about tools and services to help build your business.
The early bird rate for this conference is a ridiculously low $199 for the two day program, including catering and only $239 if you'd like to attend the cocktail party on the first evening as well.
The earlybird rate ends on Friday 17 July, 2009 and places are limited.
To see the full agenda, learn more about PeSA and to register for the event visit http://pesa-events.com.au
http://forums.ebay.com.au/topic/Selling/2009-Pesa-Summit/500111126
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10 September eBay changes to BIN, Search, Stores, Auctions
We're still Australia's leading online marketplace. With over 4.95 million unique visitors*, eBay is where more buyers are looking for items.
To remain competitive, we need to keep up with a rapidly changing e-commerce environment. Demand for Buy It Now has grown**, with more and more buyers wanting quality products at great prices, quickly and conveniently. We're aligning with this trend and making some changes to Stores, search and Buy It Now that will enable sellers to meet this growing demand.
We're launching changes to search that we're calling Best Match. Best Match will recognise sellers who provide great service and value with improved rankings in search results. Find out more about Best Match
You might have heard that we're replacing our current Stores with new Store packages and pricing. These changes are for business sellers and Store owners and won't affect the way you sell. There are no changes to the standard pricing so you can continue to sell in the same way you've always done. However, if you're looking to grow your business on eBay, find out how you can benefit from a range of Buy It Now price savings for Stores.
Auctions are an effective way to sell and are still very important to eBay.
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***Online Workshop: Understanding Best Match***
http://www2.ebay.com/aw/au/200908041545042.html
Come along this Wednesday evening to chat with the eBay team about the recently announced changes to search.
If you have any questions about how these changes may impact you, why these changes have been introduced or what you need to do to get ready, come along and speak with us.
Topic: Understanding Best Match
When: Wednesday 5 August 7pm
Where: Workshop Discussion Board
*Please note no personal account queries will be addressed during these workshops.
What is an online workshop?
Workshops are essentially online discussions between eBay members and eBay staff held in real time. They are fast, fun, informative and a great way to learn.
We hope to see you there!
Regards,
The eBay Team
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***Online Workshop: Understanding Best Match***
http://www2.ebay.com/aw/au/200908041545042.html
Come along this Wednesday evening to chat with the eBay team about the recently announced changes to search.
If you have any questions about how these changes may impact you, why these changes have been introduced or what you need to do to get ready, come along and speak with us.
Topic: Understanding Best Match
When: Wednesday 5 August 7pm
Where: Workshop Discussion Board
*Please note no personal account queries will be addressed during these workshops.
What is an online workshop?
Workshops are essentially online discussions between eBay members and eBay staff held in real time. They are fast, fun, informative and a great way to learn.
We hope to see you there!
Regards,
The eBay Team
Yep....as much fun as having your left testicle slowing squished with a garlic press....
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:pmsl: Yib. A garlic press? Wouldn't that be a little, um, small?
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:pmsl: Yib. A garlic press? Wouldn't that be a little, um, small?
Heh Wheels !... most that attend these things have none so no danger there!.....LOLOLOL
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What is an online workshop?
Workshops are essentially online discussions between eBay members and eBay staff held in real time. They are fast, fun, informative and a great way to learn.
We hope to see you there!
Well, if its fun and informative, count me in! I love workshops, especially the tea and bikkies at the end.
We hope to see you there! Do we connect by webcam so they can see us? Does that mean I'll have to put some clothes on?
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What is an online workshop?
Workshops are essentially online discussions between eBay members and eBay staff held in real time. They are fast, fun, informative and a great way to learn.
We hope to see you there!
Well, if its fun and informative, count me in! I love workshops, especially the tea and bikkies at the end.
We hope to see you there! Do we connect by webcam so they can see us? Does that mean I'll have to put some clothes on?
Oh snap !...I won't be able to make it...I'm having all my teeth removed without anesthetic.... hey! its the same feeling as being there!...
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***Policy updates and new selling tools***
10 August 2009 | 06:05PM EST
http://www2.ebay.com/aw/au/200908101803482.html
Policy updates
From 10 September 2009 a number of updated eBay.com.au policies will come into effect. Most of these updates reflect the recently announced changes to Stores, fees and search coming to eBay.com.au.
The following policy is being introduced:
* Search and Browse manipulation
The following policies are being updated:
* Choice Listings
* Multiple Listings Fees avoidance
* Rules for Sellers overview
* Rules for Buyers overview
* Selling Jewellery
* Previously Suspended Users
A small number of other policies will also have some very minor text changes made to them however the policies themselves will not be changed.
Selling tools
From mid September, sellers will have a new Find & Replace feature available in the Sell Your Item form allowing you to quickly and easily edit multiple quantity fixed price listings.
Also being introduced in mid September is a new feature allowing you to choose which countries you post to. So if you want to sell to most of Europe but not every country you can simply pick which countries you'd like to sell to.
For more information about the new tools/features being introduced, visit http://pages2.ebay.com.au/InsideSelling.
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***Policy updates and new selling tools***
10 August 2009 | 06:05PM EST
http://www2.ebay.com/aw/au/200908101803482.html
Policy updates
From 10 September 2009 a number of updated eBay.com.au policies will come into effect. Most of these updates reflect the recently announced changes to Stores, fees and search coming to eBay.com.au.
The following policy is being introduced:
* Search and Browse manipulation
The following policies are being updated:
* Choice Listings
* Multiple Listings Fees avoidance
* Rules for Sellers overview
* Rules for Buyers overview
* Selling Jewellery
* Previously Suspended Users
A small number of other policies will also have some very minor text changes made to them however the policies themselves will not be changed.
Selling tools
From mid September, sellers will have a new Find & Replace feature available in the Sell Your Item form allowing you to quickly and easily edit multiple quantity fixed price listings.
Also being introduced in mid September is a new feature allowing you to choose which countries you post to. So if you want to sell to most of Europe but not every country you can simply pick which countries you'd like to sell to.
For more information about the new tools/features being introduced, visit http://pages2.ebay.com.au/InsideSelling.
Kiss this Ebay...
(http://i404.photobucket.com/albums/pp125/cueperkins/anim21.gif)
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***New Look Item Description Page***
25 August 2009 | 10:47AM EST
http://www2.ebay.com/aw/au/200908251047112.html
As previously announced, eBay is introducing a new look Item Description Page.
Sellers have been able to see the updated page design for some time when looking at their own items and from today, all buyers and sellers will be presented with the new Item Description Page.
The new design is aimed at helping sellers showcase their items more effectively and helping buyers get the information they want more quickly and easily.
Check out the tutorial (http://pages.ebay.com.au/viewitem/tutorial.html) for helpful hints and further details.
Regards,
The eBay team
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***Changes to Unpaid Item dispute process***
23 October 2009 | 12:10PM EST
http://www2.ebay.com/aw/au/200910231209592.html
With immediate effect, eBay is changing the Unpaid Item dispute process to make it quicker and more efficient for sellers.
The changes include:
* Reducing the amount of time before a dispute can be opened from 7 to 4 days
* Reducing the time to resolve a dispute from around 60 to approximately 30 days
* Reducing the period of time after a sale for a dispute to be opened from 45 to 32days
If you intend to open a dispute for an item which remains unpaid for more than 30 days, but less than 45 days, you should contact customer service.
More info:
http://pages2.ebay.com.au/InsideSelling/Unpaid_Items_Process/
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***eBay’s Vehicle Purchase Protection program to end 23 November 2009***
04 November 2009 | 10:42AM EST
http://www2.ebay.com/aw/au/200911041042122.html
Over the past year, the number of claims to eBay’s Vehicle Purchase Protection program has decreased as more buyers take a proactive approach to safely buying a car. For the remaining claims that are received annually, it has become economically unviable to continue this insurance program coverage for car purchases. As such, any car purchases made after November 23, 2009 will no longer be covered by the Vehicle Purchase Protection program.
Please see our FAQ page for more details.
All vehicle buyers should take proactive steps to achieve a safe vehicle transaction. A helpful source of tips on purchasing vehicles is found in our buyer checklist. At the very least, eBay encourages buyers to undertake the following two actions when purchasing a vehicle online:
1. Always inspect the car or have it inspected. A car is a large purchase, and it is best to inspect the vehicle before buying in order to make sure everything is as described. If you can’t get to the car because of time limitation or distance, get somebody else to inspect it for you. A professional inspection can discover mechanical or other issues that may not be visible.
2. Purchase a vehicle history check. Learn the history of the vehicle by purchasing a report. eBay recommends Veda Auto Reports, but there are other providers. A $20 to $40 report can tell you if the car has any encumbrance or if it was written off.
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Zero insertion fees for 99c auctions
http://pages2.ebay.com.au/Zero_insertion_fees
"Insertion fees on us
From 11 November - 6 December inclusive we are offering you ZERO insertion fees on all listings starting at 99c or less.
That's 26 days for you to enjoy the savings" or 26 days to enjoy seeing your items sell for 99c!
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did you get the one about anchor insertions .... 10c per for an 8 days listing for up to a 1000 items ?????
I know where I would like to insert the anchor
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No Smee, didn't get that one. My eBay ID mustn't be special enough. ;D
But, I've just read the eligibility requirements for the free listings.
Who is eligible for this Promotion?
* 'Qualifying Sellers' for the purpose of this Promotion are sellers who are validly registered members of any eBay site with an Australian registered address, and who have been invited to take part in the promotion by receiving an email invitation and/or My eBay messages invitation.
* Persons whose eBay accounts have been temporarily or indefinitely suspended or made inactive by the Promoter during the Promotion, are not eligible for this Promotion.
* Persons who have not been invited to take part in the Promotion are not eligible for the promotion. The eBay account referenced in the email invitation and/or My eBay messages invitation must be used to list, in order to participate in this Promotion.
You would think if eBay are trying to increase the number of listings the promotion would be sent to all eBay members, not just the invited ones.
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Ive been invited nananananah !
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***Changes to Selling Jewellery Policy – Effective January 2010***
http://www2.ebay.com/aw/au/200911121026262.html
From 5 January 2010 eBay.com.au will begin enforcing the recently introduced Selling Jewellery Policy.
We had announced the introduction of this policy in August this year however after consultation with a number of Jewellery sellers, eBay decided to revise the policy before enforcing it. The revisions pertain to the sale of Gold Jewellery internationally and domestically.
The policy is available for review here. http://help.ebay.com.au/Help/Policies/Selling_-_listings/Jewellery,_metals-and-beads
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FREE LISTING for BINS again!
Not sure if anyone has already posted about this, but I received an email today:
Free Insertion Fees for all BIN listings from 10th to 14th December
http://pages2.ebay.com.au/Free_IF_Buy_It_Now
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still nothing on the Announcements Board about the free BIN listing days! ^^
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***No anticipated disruption to Australia Post services during industrial action***
http://www2.ebay.com/aw/au/200912091739022.html
The Communication, Electrical and Plumbing Union (CEPU) announced today that there will be some industrial action taking place from Monday 14 December.
In discussions with Australia Post, eBay have been informed this action should not disrupt postage services or cause delays. The action proposed by the CEPU includes postal workers refusing to check postage stamps on standard letters potentially making it free to post Christmas cards, letters or similar. The CEPU has not been able to guarantee that unstamped letters will reach their destinations.
Sellers
We strongly encourage you to ensure adequate postage is paid on any items being sent to buyers via Australia Post during this period to minimise the chance of your item not being delivered or adverse buyer impact.
Buyers
If you are paying via cheque or money order (if accepted by the seller) and sending via Australia Post, we strongly encourage you to ensure adequate postage is paid to minimise the chance of your letter not being delivered.
eBay will monitor further developments and liaise with Australia Post to ensure you are informed of any actions that may impact buying or selling, in as timely a manner as possible.
(you know it's getting close to Christmas when there is talk of postal strikes, brewery strikes etc)
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as long as santa duzzint go on strike were aok wheelsie... lol aussie post said last night on news they wont be letting through letters without stamps and that their automated system will pick up unstamped articles....
time to send that 20 kg box without postage paid to the usa and "test"??? lol
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Picture Manager to be retired by end of April 2010
http://www2.ebay.com/aw/au/201004201404382.html
Picture Manager, eBay's paid subscription picture hosting service will be retired by the end of April this year. This will allow eBay to focus resources on improving the standard listing picture hosting services.
If you currently subscribe to Picture Manager, you can download your Picture Manager hosted pictures as zip files before unsubscribing. You should aim to do this as soon as possible.
If you have an eBay store subscription, pictures in your custom Store pages and Store logo will be automatically migrated to standard eBay picture hosting and will remain free.
Please see the Picture Manager FAQs for additional details.
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http://www2.ebay.com/aw/au/201004281104182.html
***New Item Condition values coming to eBay.com.au***
28 April 2010 | 11:04AM EST
Over the next few weeks we will be introducing new Item Condition values on eBay.com.au.
These new values will replace the basic New and Used options currently available. The new values are intended to help sellers better manage buyers’ expectations and increase satisfaction by clearly defining the condition of an item in a uniform way.
While they do differ by category, below is an example of the new values being introduced:
* Brand New (with tags/box)
A brand-new, unused, unopened, undamaged item in its original packaging (where packaging is applicable).
* New – Never Used (without tags/box)
A new, unused item with absolutely no signs of wear. The item may be missing the original packaging, or in the original packaging but not sealed.
* Manufacturer refurbished
An item that has been professionally restored to working order by a manufacturer or manufacturer-approved vendor.
* Seller refurbished
An item that has been restored to working order by the eBay seller or a third party not approved by the manufacturer.
* Used
An item that has previously been used. The item may have some signs of cosmetic wear, but is fully operational and functions as intended.
* For parts or not working
An item that does not function as intended and is not fully operational. This includes items that are defective in ways that render them difficult to use, items that require service or repair, or items missing essential components.
The new conditions will be available within the Phones category this week and then all other applicable categories from the week commencing 10 May 2010. View the complete list of Item Condition values and the categories to which they apply.
We realise the introduction of these values and the variations that apply within categories may seem a little overwhelming. Once available however, sellers can clearly see within the listing flow (whether using the Sell Your Item form on eBay, Turbo Lister or Selling Manager/Pro) the conditions that are available for their item.
Buyers will be able to quickly and easily filter listings based on condition preference using the ‘Refine Search’ options on the left of any search results page.
Item Condition specification will become mandatory
From late July this year, once sellers have had a chance to adapt to the new Item Conditions, Item Condition specification will become mandatory for almost all listings on eBay.com.au. There will be a small number of categories in which specification will continue to be optional. View the list of excluded categories.
Sellers – Update Listings
You should start to update listings as soon as the new values are available to ensure you are well prepared by the time item condition specification becomes mandatory in late July. Read our FAQs for further information regarding this change.
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I plan to check whether or not antiques will be excluded from this... How silly if sellers were required to state whether or not their antique item were new.
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antiques and collectables are excluded :-
The list below outlines the small number of categories in which Item Condition specification will be optional.
Category
Antiques
Books > Antiquarian, Collectable
Business > Businesses for Sale
Business > Courses
Cars, Bikes, Boats > Boats, Watercraft > Charter Boat Hire
Coins
Collectables
Home > Gardening > Plants, Seeds, Bulbs
Home > Real Estate
Phones > Prepaid Recharge Cards
Services
Stamps
Tickets, Travel > Tickets
Tickets, Travel > Travel
Tickets, Travel > Vouchers, Gift Certificates
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What? People selling courses are not required to state whether or not they're brand spanking new?
Atrocious!
I only want new courses.
And please... please, don't try to sell me second-hand shoddy bulbs and seeds. I want them new, new, new, shiny and new.
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For sale. Used Pluto Pup sticks. Guaranteed teeth mark free.
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Never would have pegged you as a sucker, Ubb.
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Not me Brum. I drag the the deletable Pups from the stick with my teeth. The teeth never touch wood.
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New Basic Store fees for Books and Music listings – coming in July
http://pages2.ebay.com.au/Hub/InsideSelling/New_Fees_for_Books_and_Music_Listings
By opening a Basic Store and listing in fixed price in the Books or Music categories* you’ll get:
* Lower insertion fee – 5 cents (down from 40 cents)
* FREE gallery – saving you 59 cents to display your item in search results
* 9.9% flat set final value fee – rebalanced and now slightly higher, pay only when you sell your item
* Full Basic Store benefits for a monthly subscription fee of $19.95:
o Free Selling Manager Pro (normally $9.95 per month)
o Free extra pictures (normally 25c per picture)
o Access to sales and marketing tools to promote your Store
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New listing format – Local Classifieds with Best Offer – coming in July
http://pages2.ebay.com.au/Hub/InsideSelling/New_Local_Classifieds_with_Best_Offer
The new Local Classifieds with Best Offer format is a simple eBay selling solution that takes the hassle and up front cost out of listing your unwanted household items. Offering:
* ZERO insertion fees
* Free gallery and free extra pictures
* Local pick-up format only – avoid the hassle of working out postage costs
* Final value fee of 7.9% capped at a maximum of $49.95 (when item is over $665) – and if the item doesn’t sell, you don’t have to pay
* Dedicated Sell Your Item form for Local Classifieds listings – with easy to use listing flow that only contains information relevant to items for local pick-up
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http://www2.ebay.com/aw/au/201005250841212.html
***Listing Policy Clarification: Apple iPad Sales***
25 May 2010 | 09:07AM EST
With the release of the Apple iPad scheduled for 28 May, guidelines are now in place to help meet buyer demand for this highly-anticipated device, while also promoting eBay sellers who deliver excellent customer service.
Most sellers will be allowed to list an Apple iPad, though in limited quantity. Specifically:
* Apple authorised resellers will be allowed to list an unlimited number of items per week.
* Sellers with a history of selling in the Computers & Networking category will be allowed to list up to 8 items per week.
* All other sellers will be allowed to list up to 4 items per week.
Note: Sellers who are having difficulty meeting performance standards may see a reduction in the number of these items allowed to be sold per week.
Regards,
The eBay team
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http://www2.ebay.com/aw/au/201007141114062.html
***Updated: Changes to Accepted Payments policy now live***
14 July 2010 | 11:14AM EST
Following our announcement on 13 May regarding changes to the accepted payments policy on eBay.com.au, we can confirm that these are now live.
From today (14 July), you will be required to offer at least one of the following three accepted safe payment options:
* PayPal
* Paymate
* Merchant credit card
Changes to accepted payments may take a few days to become visible in listings and sellers should also update TurboLister to view the new payment options.
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***Improvements coming to eBay.com.au***
http://www2.ebay.com/aw/au/201008.shtml#2010-08-13141959
13 August 2010 | 02:22PM EST
Over the next few months, eBay will be implementing some changes to help save sellers both time and money in running their business and to increase safety.
Multi-variant listings
http://pages2.ebay.com.au/Hub/InsideSelling/Multi_variant_listing
New unpaid item assistance
New email processes
From 17 August 2010, eBay will be taking steps to reduce the risk of members receiving fake emails to My Messages and personal email accounts.
All members’ email accounts will be made anonymous, allowing both buyers and sellers increased privacy.
Currently you only see a member’s email after the item has sold. From 17 August, both buyers’ and sellers’ email addresses will be hidden pre and post transaction. This change will only apply to emails sent to My Messages and personal email accounts (i.e. Hotmail, Yahoo, Gmail etc).
Ensure that your email addresses are up to date in your eBay account to ensure that you are receiving all of your messages.
DVD category changes
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***eBay checkout update for 2011***
http://www2.ebay.com/aw/au/201008261243112.html
Over the next few months, eBay.com.au will be enhancing eBay checkout, to ensure a fast and consistent experience for buyers.
As eBay checkout functionalities will be improved third-party checkout solutions, such as Channel Advisor, will be discontinued on eBay.com.au from 30 June 2011.
Therefore, eBay Checkout will be the only checkout process available from that date (30 June 2011).
We're now working closely with third-party checkout providers to make the transition easier for you and to give you maximum time to adapt to this change.
eBay checkout is undergoing improvements to include the key features and services you require, such as:
* Inventory Sync: This includes notifications on transaction status, e.g. when a buyer completes checkout; and API polling, providing information which sellers can use to automatically update their inventory. This feature is available now.
* Payment Gateway: eBay?s improved checkout functionality will allow sellers to offer credit card processing through Payflow and Cyber source gateways. Currently scheduled for late 2010, we will alert sellers when this is available.
* Shipping Discount Calculator: An enhanced shipping discount function which allows sellers to set a discounted shipping rate, for combined postage or calculated postage, across many listings. It will be available late 2010.
Further announcements will be made regarding eBay checkout and third party checkout throughout 2010 and 2011.
In the meantime, additional information about the transition to eBay checkout can be found here (http://pages2.ebay.com.au/Hub/InsideSelling/Checkout_Update_for_2011).
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***Multi-variant listing format is live***
http://www2.ebay.com/aw/au/201010.shtml#2010-10-06122140
06 October 2010 | 12:29PM EST
As announced earlier this year, sellers can now combine multiple product variants such as size and colour into one listing. The new multi-variant listing format will be available in the Clothing, Shoes & Accessories, Baby and Sports categories, saving sellers both time and money by only completing one listing, with no additional listing fees.
This feature is already available on other international eBay sites. Here's an example from eBay.com:
The full list of categories multi-variant will be available in can be found here (http://pages2.ebay.com.au/Hub/InsideSelling/Multi_variant_listing).
And it works! I did a listing this morning.
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***Improved Bulk Edit and Relist tool for all sellers***
http://www2.ebay.com/aw/au/201011011358382.html
Sellers have been able to opt-into an improved version of the Bulk Edit and Relist tool since July 2010 making it even easier to manage and revise listings in bulk.
New functionalities have been added based on sellers’ feedback with key improvements including a table-like interface, inclusion of more fields that can be edited, instant review of errors or fees and a find and replace function to make bulk changes to the item description. The new version also allows sellers to edit as many as 500 listings at the same time.
As previously announced we have now made this the default way to edit items in bulk and the new Bulk Edit and Relist tool will replace the old bulk edit functionality for all sellers. Sellers do not need to take any action, but will automatically experience the new functionality when they attempt to edit multiple items at once.
The response from sellers who opted-in to the new version has been very positive and we are confident that this new experience will be a major help for sellers. Sellers who do not want to use the new version will be able to opt-out through a link at the top-right corner of any page within the Bulk Edit flow.
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***New Find Answers page***
http://www2.ebay.com/aw/au/201011021214122.html
02 November 2010 | 12:14PM EST
Answering buyer questions is an important way of building confidence and trust with customers. Following feedback from sellers that managing questions can be very time consuming, we have designed a new Find Answers page allowing you to manage and respond to buyers’ questions quickly and efficiently.
Buyers will now be able to click on the ‘Ask a question’ or ‘Contact Member’ link and be taken through to the Find Answers page where they will be able to select a topic to help answer their question, for example on postage or returns policies. If the buyer is not able to find an answer to their question, they will then be requested to fill out the Ask the Seller form.
The content included in the Find Answers page will be taken from eBay policies, the content in your listing, as well as from any existing Q&A you’ve previously created. As a result, it is important for you to provide up to date detailed information on key topics such as postage, item specifics and return policies when listing an item. You will also be able to customise the information shown on the Find Answers page to ensure that it is relevant to your listings.
Regards,
The eBay Team
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***Updated Store Holiday Settings feature now available to all eBay store subscribers ***
http://www2.ebay.com/aw/au/201011081122322.html
08 November 2010 | 11:23AM EST
eBay store subscribers will now see an updated Store Holiday Settings feature. Previously, Store Holiday Settings simply kept Fixed Price listings from showing up in search results. With the updated Store Holiday Settings, your Fixed Price listings will be both hidden in search results and unavailable for purchase, so buyers that added your item to their watch list prior to it being hidden won’t be able to purchase it while you’re away.
This keeps buyers from having a bad experience, and helps protect you from negative feedback and low Detailed Seller Ratings.
To access the new eBay Store Holiday Settings feature, go to My eBay > Messages > Change Settings. Learn more about putting your listings on holiday. For more on what eBay Stores have to offer, click here.
http://help.ebay.com.au/Help/Selling/Stores/Stores_subscription_levels
http://help.ebay.com.au/Help/Selling/Stores/Placing_your_Store_on_holiday
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***Australia Post surcharge for packages to the United States***
http://www2.ebay.com/aw/au/201011241103362.html
24 November 2010 | 11:04AM EST
Due to additional security measures, Australia Post have advised that articles over 453g and all Express Courier International and Express Post International services will be subject to an additional $9 security surcharge and may face transit delays of up to 48 hours.
International post regulations for each country can be found on Australia Post’s website here and any enquiries regarding the surcharge should be directed to Australia Post.
eBay is currently waiting for further news regarding the surcharge, however sellers are recommended to avoid using calculated shipping on items that ship to the US as the shipping calculator is not currently configured to include the surcharge.
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06 December 2010 | 09:50AM EST
Following feedback from sellers that the complexity involved with shipping and the lack of tracked options at an affordable price were particular pain points, eBay has teamed up with Australia Post to offer an exclusive deal especially for eBay members.
From today (6 December 2010), you will be able to order 500g and 3kg satchels and access exclusive flat rate postage pricing online. The satchels can be ordered via http://auspost.ebay.com.au/. Delivery is free and the satchels will arrive within three to five working days following despatch.
Each eBay member is entitled to ten 500g satchels and ten 3kg satchels per week. A limit of 100 satchels of each size applies per member until 30 April 2011.
Further information on this limited trial offer can be found here.
Regards,
The eBay Team
this effectively gives you the required trackable post to satisfy paypal without having to pay for registered if you use these satchels correctly
also if you want it signed for it only costs $1 extra on the postage charge
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http://pages2.ebay.com.au/News/InsideSelling/Archive/2011/2
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