If you've made an internet purchase through eBay or an online website, etc., but have never received your item, you DO have consumer rights.
eBay Says Small Online Retail Beats Brick & Mortar On Carbon Footprint and Calculates By How Muchhttp://www.treehugger.com/files/2010/09/ebay-says-small-online-retail-beats-brick-mortar-carbon-footprint.php