The OzRT (Oz Round Table) grew out of a now defunct eBay forum, but it is much more than that. We're a community of friendship, help, support, shared laughter, fantastic range of topics, and a strong sense of trust and integrity.
The company has expanded both its buyer and seller phone support, but this is available for high volume users. The rep explained that "volume solutions" are needed for dispute resolution and that unfortunately some users with disputes will be overlooked with such a large user base.Investigator appreciates that the online auction site has a significant number of users and the volume of correspondence relating to complaints must be vast. But hiding behind automated responses and conducting investigations without input from users is hardly fair.The issue is even more relevant when it comes to people who run an eBay business, as this may be their sole source of income and the business could be left in jeopardy if they don't have the appropriate channels for dispute resolution.